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In my previous articles, I explained Smart Business Service and how to subscribe it in HANA Cloud Platform.

In this article, we will learn how to create and manage alerts in Smart Business Service.

How to Create and Manage Smart Business Alert

Below section will explain how to create alert and how to use it. Make sure you have configured BusinessSystem and OAuth Client as described in section “Register Smart Business as OAuth Client with OAuth Service”.


  1. Create a KPI based using BusinessSystem00. Use Purchase entity and WeightedAverageRating measure.

2. Create an evaluation using the KPI and provide a threshold values.

3. Create and publish tile for this KPI and evaluation.

4. Go to Workspace and select the KPI à Evaluation. Click on Subscribe Alert.

5. Provide alert description, alert owner and alert recipient email ids.

6. Click on Save and you will see the Alert in pending state as below.

7. The alert owner will get an email which will provide details of the alert and link to approve the alert.

8. Alert owner can click on the link to approve the alert.

9. It redirect to OAuth authorization page. Click on Approve to approve the alert.

10. Finally the alert will be approved and will be seen as in Active state.

11. In case the KPI value breaches the threshold, all recipients will get an alert email as below.

Note: In case you face any issue with Smart Business Service, you can create an Incident on SAP Support PortalInformation published on SAP site with the  components: CA-GTF-SB-HCP. You may also contact Smart Business team at

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  1. Wesley Solomonraj

    Nice blog. In step 4 “Go to Workspace and select the KPI à Evaluation. Click on Subscribe Alert. ” I am able to see the Subscribe alert button. When I click on that I do not see anything happening.

    1. Lucky Jindal

      Hi Wesley,

      In the official Help document “” , please check the last 2 sections in Subscription and Configuration . This is about setting up of oAuth. Please confirm if you have already done these steps. If you still face same issue, please send us the error (in developer trace). You can also directly reach us by sending the mail at the mail address proivided at the end of the blog.



    1. Ruchita D Kasliwal

      Hi Dirk,


      Kindly let us know what is the error that you faced.

      Also what is the exact flow you followed that you encountered the error.

      You can email us on :


      Thanks & regards,
      Ruchita Kasliwal


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