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  1. Daniel Fogel

    Dear Venkata,

    Thank you for this wonderful blog and introducing to me a great feature.

    I just have a one question, does the records of BP2 are getting deleted after the merge or is it still remaining in the system?


    Best regards,


  2. Ajitabh Pradhan

    Hi Daniel

    No we cannot delete master data records in C4C , we mark BP2 as obsolete so that the record is not usable for any business process at a later stage .



  3. Former Member


    Is it possible to enable Duplicate check only for Accounts creation and not for contacts? I see scoping is done for BP altogether but I wanted to check.



  4. Soraya Whitehurst

    Thank you for this post. Does it also work for individual customers? We have a use case for merging individual customers that are automatically added to the system via social media channel integration. I am assuming we cannot de-duplicate them as they are being added via web-services automatically, not manually; however a manual merge as shown in your post could help.


  5. Former Member

    Hi Venkata,

    Please suggest how this duplicate check feature can be used while mass upload of Accounts/ Contacts etc. Will system check the duplicate records and provide a log for the same?





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