Introduction

As end users of the Enterprise Portal we are given a pretty display which acts as a centralized means of access to all of our organizational data & applications. However given the right amount of experience you will be aware that there are a multitude of component areas which when combined together provide the Portal with its operational functionality.

Viewing the Full System Information

Often if you have experience working with Product Support you will be requested to provide your full Portal Component(s) version and System Information. The reasoning behind such a request is to provide the engineer with concise knowledge of the enviornment that you are currently operating in.

This also helps you quickly indentify issues that are confined to particular product versions and therefore obtain a quicker resolution.

In order to see the Full System Information and Component Listing you can follow the steps outlined below:

  1. Log on to the portal
  2. Backspace out the irj/portal section of the URL
  3. Click enter.
  4. You are now at the J2EE administration page.
  5. Next, click on the system information link.
  6. Please click on the all components link.

I need to apply a Patch / SP…

From a general perspective it is highly encouraged by SAP to deploy and implement the latest Patch Level Releases & SP’s (Support Packages). Combined their implementation helps prevent easily avoidable issues from occurring and can ehance functionality.

With the application of Patchs & SP’s comes the famous word of “compatiblity” and the concern of whether or not a documented fix (contained in a SAP Note/KBA) is applicable to your system.

Automatic means of checking depdendencies?

There is now an automated means of checking component dependencies through  the NW Java Support Tool which is a java based utility that can be used by SAP customers, NetWeaver consultants/administrators, and even Support Engineers.

There are two different approaches the first of which is using the online SWDC Dependencies guidance tool (on the webpage) while there is the additional reference SAP Note: 1974464 – “Information on SCA Dependency Analysis for Java download objects” for more formal guidance.

The SAP Support Launchpad incorporates (on the actual page) a dependencies tool when you select a Patch or SP for download.

https://support.sap.com/swdc
What else can I do with the NW JAVA Support Tool?

Unfortunately errors and exceptions can be encountered on ocassion and can be quite frustrating. However getting a head start on troubleshooting an issue is often the best means of resolving it quicker.

If you’ve had experience working with Product Support engineers you will be aware that often we need specific default trace error log/trace files to pinpoint root sources of an error. Normally a default trace file will be requested in conjunction with the system information as we touched on above.

However if you do not have alot of experience in this field of information gathering the process may become time consuming and delay the task of obtaining a resolution for the issue that you are encountering.

The Support Tool connects to a NetWeaver Application Server JAVA system before automatically collecting essential information required to troubleshoot the issue. After all relevant information has been gathered and captured it can be subsequently uploaded to SAP Product Support . The tool also provides the basis guidance required to implement Patch Level Releases & Dependencies then and there if required.

Netweaver for Java Support Tool Video

  • https://www.youtube.com/watch?v=3n1E6I-1Y5o
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2 Comments

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    1. Troy Cronin Post author

      Dear John

      Many thanks for the feedback and taking the time to read my article.

      You are indeed correct and the WIKI is another great source of reference here as we are attempting to make the Tool more widely adopted.

      If you have any questions pertaining to the tool itself or to anything Portal related 🙂 please feel free to reach out to me.

      Kind Regards & Talk Soon
      Troy Cronin

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