You need to create SLAs using a calendar that has not been delivered in the standard SAP Hybris C4C solution.
So, you need to create a new holiday/working calendar. You go to the Business configuration list, find the Activity “Working Calendars” add it to the project, then open it and click on create new Holiday Calendar.
First step is to select a country from the available countries list.
But there are many countries missing in the list, i.e Poland, Latvia, Lithuania, Estonia… and you cannot edit the list to add more countries… even if the countries you need to add are scoped in. They are there in the “Countries” activity in fine tuning.
You go to the Business configuration WoC, Activities list, find the Activity “Working Calendars” add it to the project, then open it and click on create new Holiday Calendar.
Select a country e.g. “Austria” ( A country with geographical proximity to the country you need is more likely to share some of the same holidays) and press next.
Name the new holiday calendar like the wished country i.e “Poland Holiday calendar”
In this screen you can also select existing suitable public holidays for the new calendar.
In order to check if the Date of the Holiday is the correct one you need, click on the row of a selected holiday and click on Display.
i.e Assumption day is August 15
If Poland also shares that Holiday, add it to the list of Selected Holidays
You may need to create new public holidays for the required country.
i.e Poland’s Constitution Day
Proceed like that with all missing Holidays…
In the next step you can create and activate the new holiday calendar
Now you need to include the newly created holiday calendar in a Working Calendar.
Go to the Business configuration WoC, Activities ist, find the Activity “Working Calendars” add it to the project, then open it and click on create new Holiday Calendar.
– Select any country for which the new holiday calendar was created e.g. “Austria” and press next
Select for the selected country new holiday calendar “Poland Holiday Calendar” and press next
Select the working days and name the new working day calendar e.g. “Poland Working Day Calendar”
In the next step you can create and activate the new working day calendar
Please note that It may take several seconds to save.
The newly saved calendar should appear available in the list of calendars when you create your new SLA
Hope you find this useful!