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Provisioning Process Updates – New Customer Instance Access Request Process (CAR)

As part of the new HCM Cloud Operations Portal (formerly known as the Partner Portal) that went live September 26th, there is an updated CAR process. Consultants are required to check the solution(s) in scope to be implemented on the CAR form. Associate Certification status is then validated by the Partner Services Delivery team with every CAR form submitted.  Valid SuccessFactors Associate Certification within the solution(s) being implemented is required to receive access to a Customer’s instance.   If Valid Certification is not found, the CAR form will be rejected.

 

Note: The RAR is no longer required. A provisioning account in the specified data center environment will be created for you in the processing of a Customer Instance Access Request.

 

For more information on the new SAP HCM Cloud Operations Portal  See here for more information.

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