Preparing for PCOE: SAP Technical Quality Checks
Optimize your customer’s business performance with SAP Technical Quality Checks
For customers with SAP Enterprise Support contracts, SAP provides a range of remote services to help them run their SAP systems in the optimum way. There is no additional charge for these services; they are included in SAP Enterprise Support.
In addition, there are also services available for channel partners participating in the SAP PartnerEdge program. These services range from remote checks to live interactive knowledge sharing sessions by technical experts.
One of the responsibilities of partners providing VAR-delivered support is to facilitate the service delivery process on behalf of their customers. This includes booking the services, ensuring that the customer understands the prerequisites and is prepared for delivery, and implementing the recommendations resulting from the service.
There are many services available for end customers of VAR partners but the following ones have been found to be most valuable to small and midsize companies. They are available to SAP Standard Support as well as SAP Enterprise Support customers:
- TQC for Implementation
- TQC OS/DB Migration Check
- TQC for Upgrade
Your customer is planning for a go-live or upgrade? Book the remote service now using How to book Remote Support Services ! Use the TQC Service Request Template for a more efficient service request.
Further services are available to your SAP Enterprise Support Customers. Read more on the TQC Information Library (Partner Access only)
Get into the Details:
See more articles on this topic: Compilation of PCOE Articles
I've tried to download the Support Presentation: Technical Quality Checks (Customer version) and Deploy Enterprise Support & TQC but i'm getting an page could not be found, could you plase provide this presentation?
Thanks Bruno for the note! I'll check with the document owner.
Hi Bruno, the doc in question was deleted. We have added two additional documents under "Get into the Details".
For customer facing information on TQCs, you can use the SAP Enterprise Support presentation "How Partners Can Present SAP Enterprise Support to Their End Customers" English
Stefanie this document will work perfectly, thank you for the fast support!