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Assignments in Resource Scheduler Work Center are Greyed out for Editing

We have a new feature in the Resource Scheduler work center with the 1611 release.


Not all assignments under the Resource Scheduler – Assignments work center view are Editable.




The Assignments in the system cannot be edited because the assignments are not marked “Released”.

With 1611 only released assignments become available to the technician to process (change status), this is a process improvement made. Assignments can be edited from Assignment TI only if the assignment is released by the resource planner to process it.

To release: Select the relevant assignment in the Resource Scheduler Gantt chart. Use the Gear Wheel on the top right to select Edit Assignment option to release.

The release of assignment feature was enabled in 1608. On Resource Scheduling view, using Edit Assignment button the assignment can be marked as “Released”.

With 1611 we also support “Automatic Mass Release of assignments using MDRO”.
As an example: The administrator can define an MDRO to release all assignments for next 48 hours for a particular Service team.

Navigate to  Administrator  Service and Social  Configure Assignment Release Run  and create NEW MASS DATA RUN OBJECT TEMPLATE RUN. Then create a new MDRO run and set the parameters.
Please find below the link to new features in Resource Scheduler 1611. 1/1611/en-US/4160c2fdcbfe460e887ad22dc7b67849.html

If the link does not work, in the help portal – search for: What’s New in SAP Hybris Cloud for Customer -> Service -> Resource Scheduler.
Thank you.

Best regards,


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      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Hello all,

      I would like to keep the ecoystem apprised that SAP is considering reversal of this new feature, wherein only Assignments in Released status would be editable.
      We take this step owing to popular opinion amoung our customers.

      We plan to remove the restriction on Assignment edit based on Release field. This means the assignment will be allowed to edit as before we had in 1608.

      All other features introduced around resource scheduler remain.
      The built in documentation will be adapt accordingly after the correction is delivered onto the landscape.

      Please note this will take place as an emergency patch deployment.

      will keep you posted.

      Thank you.