With SAP Hybris Cloud for Customer 1611 release , we are delivering the following major enhancements related to business partner ( accounts , contacts, customer , competitors , employees , partner and partner contacts) .

  • Contact Team and access restrictions based on contact team
  • Tax Numbers for Accounts, Individual Customers and Partners (including duplication check and validations) with ECC and CRM on Premise integration
  • Offline Enhancements
  • External ID mapping
  • Relationship History

Let me take you through the details of each of these enhancements :-

  • Contact Team and access restrictions based on contact team

The use case we are trying to solve here is

ŸAs a sales rep, I can securely upload my contacts(for the same account) without fear of sharing with peers/partners. (Given that all users are restricted to only see contacts they are assigned to).
With 1611 you can now directly assign employees to a contact under a new facet ‘Contact Team’.Like Account team in accounts, you can also assign an employee as main employee responsible for the contact.You can also configure access restrictions for restricting contact visibility based on contact team.

The standard ‘My contact’ query’ has also been enhanced to consider direct contact-employee assignment

A new scoping question has been introduced to enable access restrictions based on contact employee assignment.The new facet ‘Contact Team’ is personalized hidden , system administrator / Key user can enable the visibility using Key user tool.

If the business role is configured to have access restrictions for contacts then all the access rules with employee reference will always refer to contact team assignment for contact employee restrictions .
All other access rule references will be derived from the account assigned to the contact ( for example territory , sales area etc.).

you can refer to a related blog :-
https://blogs.sap.com/2016/09/27/assign-employee-to-contacts-and-restrict-access-to-contacts-using-contact-team/
Migration of Contact Team Members : Contact Team members are modeled as business partner relationships . You can use the standard business partner relationship migration object to migrate contact team members .
Use relationship type BUR027 to assign employees to contacts as contact team members.

Tax Numbers for Accounts, Individual Customers and Partners (including duplication check and validations) with ECC and CRM on Premise integration
You can now assign Tax Numbers to accounts , individual customers and Partners .
We have introduced three new attributes on the quick create view :-
Tax Country
Tax Number Type
Tax Number

Tax Number will also be considered in duplication check . Duplication check Weight-age can be configured under ‘Additional identifiers’ dimension.
You can also assign additional tax number under a new facet ‘Tax Numbers’ .

Tax number attributes and facet will be delivered as personalized hidden

External ID mapping
You can now visualize all external ID mappings for accounts, contacts and individual customers . A new facet ‘Mapping For Integration’ has been introduced to list all external mapping IDs.The new facet ‘Mapping For Integration’ is personalized hidden. Administrator can enable the visualization using KUT.

Relationship History

We now offer a more usable and readily available relationship history visualization for accounts, contacts and individual customers .A new facet ‘Relationship History’ lists down all the deleted relationships ( account – contacts , contact –employee , account- other accounts etc.) along with the relationship attributes.
With this feature the user can easily refer to contacts which have left the customer org. along with contact-account attributes .


Extended App-Offline Enhancement 
Following enhancements related to offline mode for extended app have been implemented :-

  • Address Snapshot is now created in offline mode.
  • My queries in OVS is now available in offline .
  • Attachments in offline

 

To report this post you need to login first.

1 Comment

You must be Logged on to comment or reply to a post.

Leave a Reply