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Author's profile photo Mark Pe

Troubleshooting Master List for Agentry and Products

To all SAP users,

SAP Digital Services and Support, tries to proactively give most of our solutions available online to help promote solution share between users and the community.  The list below are known fixes/solutions that we give our SAP Support Engineers, Consulting, Product Developers, SAP customers and SAP friends and family to resolve the common issues.

We also update this list accordingly.  Treat this page as dynamic.  You may bookmark or return to it at any time to see if it changes.
The list of KB articles are known troubleshooting landing pages available in SAP support. These are the known KB article numbers/notes/blogs and links to them. The user may need access to the Service Market Place support portal to see the link or need the credential to access it.

Knowledge Base Article #


1814081 Troubleshooting: Error 14 communication problem – Agentry
2255046 Troubleshooting: Error 11 – Agentry SMP 3.0
1816621 Troubleshooting: Failed to acquire cryptography context and key container – Agentry
1813024 Troubleshooting: Failed to load ag3javaBE.dll – Agentry
1813025 Troubleshooting: Client Time Zone is not recognized and no alias was found in TimeZoneAliases in Agentry.ini – Agentry
1816622 Troubleshooting: DecryptPasswordError – Agentry
1814697 Troubleshooting – Cannot find flunky – Agentry & Syclo Work Manager by Maximo
1816683 Troubleshooting: Complex Table corruption – Agentry
1816713 Troubleshooting: Eclipse Editor – Agentry
SCN Blog Troubleshooting: SAP Work Manager (Agentry) 6.0 / 6.1/6.X attach document
SCN Doc guide Troubleshooting Guide by SAP Rapid Innovation Group
1816645 Communication Type: Encryption Protocol Information (Angel and Pre-Angel) for Agentry
SCN Blog Troubleshooting: Agentry Styles for iOS 7 support (iPhone, iPAD, iPAD mini and others)
SCN Blog Quick Start Guide: SAP Work Manager 6.X (SMP – Agentry)
2095696 Troubleshooting Performance Issue: SAP Work Manager – Workorder/Notification Fetch taking too long
2106363 Troubleshooting Performance Issue: SAP Work Manager Measurement point creation – update task is slow
2189177 Troubleshooting: Localization in Agentry
SCN_Blog Troubleshooting: SAP Work Manager Performance Issue (landing page)
2495781 Troubleshooting: Agentry Client Crash
2501975 Troubleshooting: SAP Work Manager time stamp (conversion)
SCN Blog Troubleshooting: SAP Password Issue (Agentry Based Application)
SCN Blog Troubleshooting: SAP Work Manager Notification Agentry Related
2486988 Troubleshooting: SAP Mobile Platform SMP Server Crash – Agentry related
SCN_Blog Troubleshooting: SAP Work Manager Notification
SCN_Blog Troubleshooting: Agentry – SMP 3.0 Clustering or Load Balance Issue
SCN_Blog Troubleshooting: Agentry client for iOS 10

See mirror page at:

Best Regards,
Mark Pe
SAP Platinum Support Engineer

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      1 Comment
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      Author's profile photo Roopa M
      Roopa M

      Hi Mark,

      Thank you for the blog.
      It was very useful for troubleshooting the issues.

      Roopa M.