SAP Cloud for Customer ( C4C) beginners Guide-Part 2
SAP C4C – Work Centers & Views
When you open SAP Cloud for Customer in Silverlight mode, you can access multiple work centers to perform various administrative and configuration tasks.
2. Business Analytics
3. Application user management
4. Business Configuration
16.Service Control center
18.offers ,Visits, Surveys…. etc
This is a very important work center and is available to the admin users. Most of the customization activities in C4C is done in this work center. This work center is available in Silverlight view of C4C system.
It has many customizations like service and social, sales and marketing setting, mash up services, workflows, user management, approval process etc.
SAP C4C – Project Implementation & Scoping
As a part of SAP C4C, there are various activities, which you need to perform under project implementation. Some of the key activities are listed below.
First step in implementation is preparing the system. This includes creating system administrator for implementation, scoping of C4C system, defining migration strategies for data from on premise to cloud system, etc.
As per the scope of project, fine tuning involves performing customization in SAP ECC on premise system to perform configuration and set up your customizing as per the project scope. It includes creating users and business roles, defining organization structure and management rules, etc.
Data Migration and Integration
Data Migration and Integration includes performing manual data migration by using default templates cloud system. In case of integration is in scope then perform initial data load from on-premise source system to cloud system.
In the Test phase, you perform unit, regression, Data test, etc.
Go Live work center includes activities like user enablement. SAP C4C administrator is enabled who takes care of day-to-day operation and support activities before it goes live. Once this is done, you can set the system to Live.
SAP C4C Scoping:
When you start project implementation in Cloud for Customer, you need to select the scoping elements that are required for business. You can select scoping elements Sales, Service, Business Performance Management, communication and information Exchange and from other elements.
Project Implementation in SAP C4C
SAP C4C follows LAUNCH methodology
To implement a project in SAP C4C, follow the steps given below :
Country and Type of Business:
Select the name of the country where you have to implement the solution. This allows you to put specific country conditions like language and financial settings.
In this step, you need to select the solution to implement. You can select SAP Cloud for customer .
Select scoping elements to implement in the new project.
This is a step under scoping where you review questions as per your business needs. You have different elements to select and under each category, you have questioning information that you have to answer.
This step allows you to review your project before you confirm the project implementation. You can view the report based on the implemented solution and project scoping
You can view your scoping results before you complete your project implementation.
SAP C4C – Fine-Tuning
Before your project goes live, you need to perform fine-tuning in your project. This phase organizes all the mandatory configuration activities that you need to complete in a logical sequence.
Fine Tuning allows you to tailor the solution to your specific needs before going live by checking predefined settings and entering additional settings for your selected scope. You can also add optional configuration activities.