Dear Partners and Customers,

this time I would like to make you aware of a great SAP ByD ISV development coming from Bradler GmbH. Bradler GmbH offers consulting, project management, training and software development for SAP Business ByDesign.


The Support-Portal Ticketing Add-On provides your customers a 24/7 worldwide real-time access to their service requests (support tickets) in SAP Business ByDesign.This helps you to significantly reduce efforts for manual phone-based or e-mail based communication between your support staff and your customer. Therefore your service agents have more time to focus on their core task to support your customers.


Thanks to a lean and clean overview to all service requests, your customers benefit from a significantly increased transparency of their requests.

Here is a very short overview about the features of the solution:


  • Your customer can create, edit and review service requests
  • You and your customer can both assign registered products to service requests
  • You can attach knowledge-base articles and share them with your customers
  • You and your customers can add comments and attachments to service requests
  • You and your customer can categorize service requests by service- and incident-categories to further automate the support-process

Bradler_Serviceportal.png

The supported languages for such Support-Portal are English and German.

For further details here is a very good video available which shows the supported end2end process and the handling of the solution:


https://youtu.be/aoFd4F7nhDM

For any further question on ISVs or Support-Portal Ticketing Add-On by Bradler GmbH, you can contact either Dirk Neudert (SAP) or Bradler GmbH directly via eMail: mail@bradler-gmbh.de.

Stay tuned for upcoming blogs summarizing ISV add-ons  from our ecosystem which continuously grow ByD portfolio with new extended scenarios or micro-verticals.

Dirk Neudert

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