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Author's profile photo Jerry Wang

How to resolve error message Distribution channel is not allowed for sales organization when downloading customer material info record from ERP

I try to download customer material info record from ERP via request download.

This is my download request created in tcode R3AR2:

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This is my customer material info record created in ERP:

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When I perform request download, I receive this error message in CRM tcode SMW01:

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I debug and found that the error message is raised in FM below, due to the failure match of Sales organization 50040102 and distribution chain 01:

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error message is raised in line 71:

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When I check the internal table st_distr_chains, I found there are corresponding entry for channel 10, but not for 01.

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The solution is, to add missing attribute combination distribution channel 01 and all three division 00, 01 and 07 in tcode PPOMA_CRM:

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and then update buffer table CRMD_ORGMAN_TEMP by running program HRBCI_ATTRIBUTES_BUFFER_UPDATE.

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Once done, the modified attributes are now visible in buffer table and the original mapping error message would be resolved.

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