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Author's profile photo Falk Rieker

Banking Services 9.0: New Applications Streamline Back Office Processes

Can you remember a time when getting the latest feature or functionality required buying a whole software package or updating all of your hardware? It wasn’t too long ago. But today, thanks to the rise of cloud computing, SaaS and push updates, enhancements to software or IT architectures can be done virtually as soon as an update is ready.

As the pace of innovation continues to increase in the banking industry, SAP has remained committed to reducing its own development cycles to meet customer needs. We recently announced new updates to Banking Services 9.0 – our core banking solution which was released six months ago. Customers can implement these new features without going through a lengthy release upgrade processes, thereby reducing cost as well as time to market.

For background, Banking Services 9.0 combines high volume transaction processing with analytics through the SAP HANA platform. It gives our customers a true, real-time digital banking platform; and coupled with our improved delivery methodology, it helps our customers innovate faster and at scale.

So what are these updates? For this iteration, we focused on optimizing and streamlining the user experience for bank employees with the integration of two, new SAP Fiori applications.

The first is a transactional app for bank employees called the Get Bank Customer Overview. This particular app layers on top of any existing database a bank may have and makes it easy for bank employees to pull up information on a customer by their business partner ID or other personal details, i.e. name, address, etc. Once a customer has been located, data on the individual and their accounts can be accessed and used to inform customer conversations and services.

The second application is the Manage Time Deposit feature which provides a singular overview of everything from the account holder, contract manager, deposit agreement, reference accounts, etc. Again, by condensing all of this information into one, central viewing pane we’re helping bank employees and back office staff get a clear picture of all facets of a customer’s account and activities.

By making updates on a consistent basis, we are combining the modern user experience with in-memory computing powered by SAP HANA. Expect to see further updates from the Fiori team in the months ahead as we continue to optimize the applications and features available to our banking

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