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Author's profile photo Jill Elliott

SAP Work Manager 6.4: Integrating Mobile, Cloud, Analytics, and More

How are new technologies consumed in your organization? If you’re like most companies, innovations are adopted in a predictable way. First you experiment with them, and then you integrate them into your regular operations.

This process has been occurring on a macro scale with mobile, cloud, and analytics technologies. In fact, IDC refers to the convergence of these innovations as the 3rd Platform, and predicts that through 2020, virtually all enterprise IT investments will be built on 3rd Platform solutions.

It should be no surprise, then, that SAP is taking a similar approach with the SAP Work Manager mobile app.

Designed to help asset-intensive enterprises handle complex maintenance issues, SAP Work Manager is a mobile application that lets technicians work more safely, independently, and productively. And in the latest release, 6.4, we’ve added a range of new capabilities that integrate cloud, analytics, and other innovative functionality — making the app even more useful to maintenance operations. We’ve also extended support for the SAP Mobile Platform 3.0, till 2022, reflecting our commitment to SAP Work Manager.

While we continue to deliver enhancements to core capabilities such as master data and attachment support, the latest version of SAP Work Manager features these innovations:

Cloud deployment —SAP Work Manager will be ready for deployment on HANA Cloud Platform. As a result, organizations can choose to deploy SAP Work Manager in the cloud, leveraging the technology as an operational rather than a capital investment. SAP will provide access to a select number of customers to capture feedback and make improvements before the general-availability release.

UI5 Generic OpenUI — SAP Work Manager provides a UI5 Generic OpenUI control through the software development kit (SDK). This UI5 Generic OpenUI control will enable SAP customers and partners to develop additional functionality within SAP Work Manager, such as analytics, graphics, survey controls, and dynamic forms. The control will allow organizations to make better use of their Javascript developers and UI5 knowledge. Because the container will be available on all our supported operating systems, there’s no need for native developers with C# or Objective-C experience.

Java back-end logging improvements — Release 6.4 features more flexibility for Java back-end logging for troubleshooting. We’re reviewing and refining the log-level statements and providing significantly more flexibility to log at an individual business-object level. And we’re providing other features to allow organizations to isolate issues more easily. This functionality will also improve performance by lowering the amount of unnecessary data captured by verbose logging.

Inbound transaction queue — SAP Work Manager offers an inbound transaction queue, allowing users to upload all their inbound data into a queue instead of having to handle errors on the devices. New functionality lets users dump their data into an inbound queue that’s processed automatically. Any issues that occur can be handled manually by back-office staff.

Multiple-user support — Release 6.4 allows multiple users to share devices. This functionality will ensure that when a new user picks up the device, the application will process the existing transaction as the first user before logging in the second user.

Vehicle stock support — SAP Work Manager allows users to maintain truck stock if they typically work with a single truck. This will enable them to better track inventory and parts consumed across various jobs.

Going forward, we’re exploring integration with the Internet of Things (IoT), SAP Asset Intelligence Network, and SAP Predictive Maintenance and Service.

Finally, we’re looking for customers that would like to be early adopters of SAP Work Manager in the cloud. Customers that participate in the program will be among the earliest adopters of this software release — gaining access to the product months before general availability — and will gain the advantages of being a first mover in their industry.

Participants will also directly benefit from the dedicated efforts of the Early Adopter Care team, which will guide the coordinated support and priority attention provided through the program. Interested in participating? Find out more about the Early Adopter Care program  and enroll in the program (login required).

This is the current state of planning and may be changed by SAP at any time.

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      19 Comments
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      Author's profile photo Sizo Ndlovu
      Sizo Ndlovu

      Hi;

       

      Is there any release notes available for SAP Work Manager 6.4 yet?

       

      Thanks and Regards;

       

      Sizo Ndlovu

      Author's profile photo Jill Elliott
      Jill Elliott
      Blog Post Author

      Hi Sizo,

       

      The Note isn't available yet -- I expect it will be in the next day or so. Here's the direct link: https://launchpad.support.sap.com/#/notes/2334075

       

      Best,

      Jill

      Author's profile photo Sivakumar V
      Sivakumar V

      Hi Jill,

      Note is still not released.  Do you have a date?

       

      Regards

      Siva

      Author's profile photo Jill Elliott
      Jill Elliott
      Blog Post Author

      Hi Siva,

       

      The note has been released.

       

      Best,

      Jill

      Author's profile photo Marçal Oliveras
      Marçal Oliveras

      Hi,

       

      Very interesting enhancements for developers.

       

      Regarding Inbound Transaction Management, will the object be locked in the device meaning that the user won't be able to do anything till someone in the backend unlocks it? That could be a bit problematic since sometimes you may not be able to issue a component (lack of stock) but you still want to keep processing operations for instance. That's what I understoo from Mark Pe comment in this discussion Re: SAP Work manager 6.4 features

       

      KR,

      Marçal

      Author's profile photo Jill Elliott
      Jill Elliott
      Blog Post Author

      Hi Marçal

       

      Taking the scenario of issuing a component using a work order, there are two locking configurations, one locking for the component itself and the other for locking the parent object i.e. the work order. When an issue transaction on a component is placed in the inbound queue, component is locked and parent object (i.e. the work order) is NOT locked on the device. This is the out of the box configuration. Locking on the component will not allow the user to reissue the component and the user can perform other transactions on the work order.

       

      You can configure further to lock the work order based on the configuration parameters using the tCode /n/syclo/configpanel.


      Best,

      Jill

      Author's profile photo Daniel Klink
      Daniel Klink

      Hi,

       

      when can we expect the SP3 for the Mobile Add On for ERP?

       

      Also, do we need a new version of the SDK?

       

      Regards, Daniel

      Author's profile photo Jill Elliott
      Jill Elliott
      Blog Post Author

      Hi Daniel,

       

      SP3 for the Mobile Add-On for ERP is planned for November for S/4HANA 1610 support and any configuration changes needed for Work Manager, cloud edition, if any. We are not providing any new features with this SP, just corrections.

       

      The latest version of the app SDK is 2.1. Here's a link to the release note: https://launchpad.support.sap.com/#/notes/2354344

       

      Best regards,

      Jill

      Author's profile photo Manik choudhary
      Manik choudhary

      Hello Jill,

      Which version of SAP work manger works with S4H 1709 ? If not do you have any Fiori App for the same?

       

      Regards, Manik

      Author's profile photo Peter Vanneste
      Peter Vanneste

      Hi,

       

      As WM 6.4 can be downloaded, does this mean that the "UI5 Generic OpenUI" is also available? I don't find any info about this option. I've looked in the latest sdk version of SMP3, but only the native openUI options are described there.

       

      Can anyone give an update on this?

       

      thanks

      Peter

      Author's profile photo Jill Elliott
      Jill Elliott
      Blog Post Author

      Hi Peter,

       

      Yes, the UI5 Generic OpenUI component is part of the apps SDK, not the SMP 3.0 SDK. This is where you will also find the GIS and VE integration components.

       

      Best,

      Jill

      Author's profile photo Marçal Oliveras
      Marçal Oliveras

      Hi Jill,

       

      Does this mean that UI5 component is only for Work Manager 6.4 but we can't create our own UI5 screens for any Agentry app even for apps from scratch?

      Author's profile photo Former Member
      Former Member

      I would also like to understand when the "UI5 Generic OpenUI" component will be available for any Agentry Apps? 

      Author's profile photo Former Member
      Former Member

      Is there any change in ESRI GIS SDK support? WM 6.3 works well with ArcGIS 10.2.4 SDK for . NET. Is there a release note on which version of ArcGIS SDK is supported by WM 6.4?

      Author's profile photo Former Member
      Former Member

      Are agentry apps converted into UI5/Fiori apps in 6.4?

       

      Author's profile photo Sanjoy Saha
      Sanjoy Saha

      Is there any guide available to start with UI5 Generic OpenUI? I know sample project is available with SDK, but a guide would be great help for the beginners.

      Regards,

      Sanjoy

      Author's profile photo Mohit Tyagi
      Mohit Tyagi

      Hi Sanjoy,

       

      Have you got any guide for UI5 Generic OpenUI, i am trying to configure demo app but didn't get java code for the same. Could i request you to please help me to setup demo app.

       

      Regards

      Mohit Tyagi

      Author's profile photo Sanjoy Saha
      Sanjoy Saha

      Hi Mohit,

       

      Please refer this notes https://launchpad.support.sap.com/#/notes/2318032

       

      Regards,

      Sanjoy

      Author's profile photo Former Member
      Former Member

       

      Hi Jill,

      I heard rumors about SAP Work Manager 6.5 being out soon. Can you please advise if there is a known general availability date? If not, what is the expected release in the roadmap?

      Thanks in advance
      Yann