SAP and Hybris Retail Omnichannel Commerce — Webinar Series 2016

Dear SAP Retail Community members,

The Omnichannel Commerce megatrend is transforming retailers across all segments, as it allows to address the customer across all (omni) channels in a harmonized and personalized manner. The superior customer experience boosts customer satisfaction and revenue for omnichannel driven retailers over channel-specific, silo’ed operating businesses.

From Sept 21 to Nov 9, 2016 we offered a Series of Expert Webinars, to learn about the latest innovations in SAP & Hybris Retail Omnichannel Commerce focusing on 2016’s capabilities, scenarios and integration as well as best practices and resources to help you succeed:

Session Overview

• Session 1 – Sept 21 – Reference Architecture and High Level Scenario Overview
  
• Session 2 – Sept 28 – Article Data Management and Governance
  
• Session 3 – Oct 05 – Omnichannel Stock Availability and Dynamic Order Sourcing
  
• Session 4 – Oct 12 – Consistent Omnichannel Promotion Pricing
  
• Session 5 – Oct 19 – Optimize Product and Offer Recommendations
  
• Session 6 – Oct 26 – In-Store Customer Engagement
• Session 7 – Nov 02 – B2C Consumer Management > postponed to 2017
• Session 8 – Nov 09 – Accelerated Project Implementations

Target Audience

• SAP Retail Implementation Partners and Consultants
• SAP Retail Customers
  
• Hybris Partners and Consultants with Omnichannel Commerce focus
  
• SAP and Hybris colleagues in Retail
  
• Everyone who is interested in SAP & Hybris Retail Omnichannel Commerce solutions

Replays and Assets are available on

• SAP Partner Edge
• Hybris Customer Wiki or try the individual links below
  • Session 1
  • Session 2
  • Session 3
  • Session 4
  • Session 5
  • Session 6
  • Session 7
  • Session 8
  • Access restricted to Hybris partners & customers, and SAP
• public links – stay tuned

All information is consolidated in the SAP Retail Omnichannel Commerce – WiKi on the SAP Community Network.
Best regards,

Ingo & the SAP & Hybris Retail Omnichannel Commerce Team 

Dr. Ingo Woesner

Series Editor & Director,
Product Management Retail Omnichannel Commerce

SAP SE

ingo.woesner@sap.com

Webinar Session 1 – Sept 21, 2016

SAP & Hybris Retail Omnichannel Commerce and Customer Engagement
Reference Architecture and Scenarios

Customers increasingly expect a seamless experience across numerous channels. This in-depth webinar will explain the SAP & Hybris Retail Omnichannel strategy.

Learn about the rationale behind the developments, the strategy, reference architecture, key components, integration, scenario’s innovations and roadmap.

Join this very first of eight webinar sessions to understand how you can start building your own Omnichannel strategy based on 

• SAP Hybris Commerce
• SAP ERP for Retail
• SAP CAR
• SAP Hybris Marketing
• Point solutions

Solutions and capabilities in closer detail will be presented in the subsequent sessions from Sept 28, 2016.

Watch the recording and presentation on the Hybris Wiki (access restricted to Hybris partners & customers).

Webinar Session 2 – Sept 28, 2016

Article Data Management and Governance in SAP & Hybris Retail Omnichannel Commerce

Learn how to establish an end-to-end Article Master Data Management incl. Governance in SAP Hybris Retail Omnichannel businesses, based on:

• SAP ERP for Retail
• SAP Hybris Commerce
• SAP Hybris Commerce, integration package for SAP for Retail
• SAP MDG-RFM by Utopia

Watch the recording and presentation on the Hybris Wiki (access restricted to Hybris partners & customers).

Webinar Session 3

Omnichannel Stock Availability and Dynamic Order Sourcing 

Join us to learn more about the new 2016 capabilities to manage and determine real-time stock availability, temporary reservations and dynamic order sourcing across sales channels, optimized for high-volume Retail businesses, based on:

• SAP CAR Feature Pack 3
• SAP ERP for Retail
• SAP Hybris Commerce 6.x

Learn more about the brand new CAR based Omnichannel Article Availability and Dynamic Order Sourcing solution in this blog.

Watch the recording and presentation on the Hybris Wiki (access restricted to Hybris partners & customers).

Webinar Session 4

Consistent Omnichannel Promotion Pricing

Join us to learn how to establish and manage a consistent promotion pricing across all sales channels incl. POS in an SAP & Hybris Retail Omnichannel Commerce scenario based on

• SAP CAR Feature Pack 3
• SAP ERP for Retail
• SAP Omnichannel POS by GK
• SAP Hybris Commerce 6.x

Watch the recording and presentation on the Hybris Wiki (access restricted to Hybris partners & customers).

Webinar Session 5

Optimize Product and Offer Recommendations

The latest innovations in SAP Hybris Marketing Recommendation allow personalized, contextually relevant product and offer recommendations in real-time. This leads to a superior customer experience and a significant uplift of conversion rates.

Join us to learn how to optimize business success with personalized recommendations in high-volume SAP & Hybris Retail Omnichannel Commerce, by utilizing:

• SAP Hybris Marketing
• SAP Hybris Commerce
• SAP CAR Feature Pack 3

Learn more about the new Offer Recommendations capabilities in this blog.

Watch the recording and presentation on the Hybris Wiki (access restricted to Hybris partners & customers).

Webinar Session 6

In-Store Customer Engagement

In-Store Customer Engagement solutions are bridging the gap from digital to store commerce. This allows store personnel to manage and fulfill digitally created customer orders from their local store, provides a 360° customer view, and enables them to interact with customers in an educated and personalized fashion.

Join us to learn more about our SAP’s In-Store Customer Engagement solutions:

• SAP Hybris Assisted Service Mode (ASM)
• SAP In-Store Merchandise and Inventory Management
• SAP Store Solutions by GK Software

CANCELLED Webinar Session 7 > postponed to 2017

B2C Consumer Management in SAP & Hybris Retail Omnichannel Commerce

Join us to learn how to create, manage and leverage your B2C consumers in SAP Hybris Retail Omnichannel businesses, based on:

• SAP Hybris Commerce
• SAP MDG for Customer
• SAP Hybris Marketing
• SAP ERP for Retail

Webinar Session 8

SAP & Hybris Retail Omnichannel Commerce – Implementation Accelerators

Implementing omnichannel scenarios in high-volume retail enterprises is no color by numbers. It likely takes years to carefully transform a silo-managed retailer into an omnichannel business.

Join us to learn more about how to speed up the implementation of omnichannel scenarios with tools, templates, services and expertise:

• SAP Hybris Commerce, Integration Package for SAP for Retail
• SAP Rapid Deployment Solutions incl. Hybris Commerce Accelerators
• Model Company for SAP Retail Omnichannel
• Early Knowledge Transfer – Learning Maps
• SAP Retail Omnichannel – Customer WIKI

Best regards,

Your SAP & Hybris Retail Omnichannel Commerce Team