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“I’m a certified SuccessFactors consultant! I don’t need SAP Learning Hub”.

To become certified, you went through a lot of learning – either classroom, or on projects, or a combination of both.

Your certification was an investment in time, and money.

You can wear your certification proudly; employers or customers can use it to recognize your experience and knowledge.

But cloud products, like SuccessFactors, go through faster release cycles than ERP products, by the very nature of being in the cloud. SuccessFactors releases additional functionality and enhancements every three months. And digitally transformative solutions like S/4HANA are bringing major releases at a pace far faster than the industry has seen before. SAP makes the latest info available in SAP Learning Hub first. The new delta training for SuccessFactors is a great example of this – along with the Early Knowledge Transfer information that comes to SAP Learning Hub first.  In that context, it’s really important to you, to your customers and to SAP that you keep completely up to date.

It’s important to you because:

  • New features may help you configure a better business outcome for your customers.
  • Being up to date means you know the new capabilities, and can position yourself and your customers’ solutions with full regard to the “latest and greatest”.
  • Nobody likes being left behind… not having the latest training and information means you could be “caught out” not knowing there was a better/faster/easier way to achieve an outcome.

It’s important to your customers’ because:

  • They rely on you to have the best solution for their business goals.
  • They need to evaluate which consultants and firms to engage.
  • They rely on SAP to be monitoring and equipping the market to ensure the solutions are leveraged to their full capability.
  • Up to date consultants equal successful and timely projects, and give your customers’ their Return on Investment.

It’s important to SAP because:

  • Well implemented projects give SAP customers the return on investment they seek, and help them reach their desired business outcomes.
  • Poorly implemented projects reflect on its products, as much as the implementers’ reputations.
  • Customers expect SAP to proactively ensure the consulting resources in the ecosystem are up to date, and that there is a way to validate the level of knowledge. Hence SAPs decade’s long commitment to Education and Certification.

“So just send me the release notes”

SAP is committed to user adoption in our customer base, and to enablement of customers and implementers in our ecosystem. Merely sending out information won’t ensure we meet our customers’ expectations for an equipped ecosystem. Using SAP Learning Hub means we are equipping you with the information in Early Knowledge Transfer, Delta Training, Handbook or eLearning format. Along with the Learning Rooms in Learning Hub and the optional SAP Live Access systems, you can learn, collaborate and apply the knowledge. This is a proven approach to knowledge transfer. SAP Learning Hub gives SAP the ability to monitor and articulate the level of readiness in the consultant market. SAP is seeing a skill shortage, and is proactively moving to build and maintain knowledge in the ecosystem. SAP Learning Hub is THE platform SAP is using to address the skill requirements in the market. By using SAP’s cloud solutions including SuccessFactors Learning, SAP JAM, and Live Access, SAP Learning Hub is leveraging the cloud to deliver a whole lot more, a lot more flexibly.

“Learning Hub is too expensive”

When SAP is positioning Learning Hub with corporate customers, the value calculator is used to show the hard costs and soft costs that SAP Learning Hub takes out of the organisation. Think about this at an individual level. Even an individual consultant needs to keep their skills up to date. Given that only SAP has and provides the latest info to the market, fastest, there is no room for reliance on “grey” or “black” market knowledge transfer. Even if you only attended one course a year to stay up to date, you have the course cost, the billable days forgone, and the travel costs. Add to this the forgone income, if you are no longer current and customer’s can’t contract you to successfully execute their projects and configurations. All businesses need to invest in training. Some don’t have an explicit training budget per se. But the individual consultant who does not invest in their skills will be left behind in the Digital Transformation that is sweeping through all customers’ industries.

“I only need the SuccessFactors content”

SAP Learning Hub provides the content, and also the collaboration tools. Just like the business leaders who hire you, you need to be across the latest information. Whether you configure a module, or advise on business strategy, the SuccessFactors knowledge you use is used in a broader context of technology, and digital transformation. Access to all the SAP materials gives you a fantastic reference tool when planning and executing projects for your customers.

SAP does provide individual classroom courses when you need face to face interaction. But as an SAP Learning Hub subscriber, you want access to information about all the SAP solutions that you come across in your employment, or your customers’ environments. A one-stop-shop of content is provided to facilitate free exploration, and skill broadening.

posted on behalf of Jason Willis, SAP Learning Hub, SAP Education Asia Pacific Japan

by Lejla Seperovic, Head of Business Development, SAP Education Asia Pacific Japan

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  • I was actually one of those long hold-out, skeptics of the Learning Hub. I started my journey recently (as an independent!!!) to get my SF Employee Central certification and as such the Learning Hub has been tremendous! I used the TechEd 2016 discount to help on the price but for a year subscription, the content has been great (yes, I looked at other Non-SF stuff too!), so I look at it as an investment....or "operational expense". I plan to blog on my "journey" soon, so I will go into more detail then on the "costs" side of things....the Learning Hub was only ONE part of the puzzle to the path of certification (and the info is not easy to piece all together as you know things have been in flux!)

    One thing I did find, that you hint at, is the whole "gray"/black market out there. For instance, a simple Google search on "THR81" (the EC academy class) will provide you with loads of "dump" sites offering up materials straight from the LH (with many of course just being phishing scams and such). But I know that does happen. I can see a "business" getting a sub to LH and then just using the material to "sell" illegal training classes and such with promises of certification and jobs waiting the "students". We know it happens if you have been around the SAP world for any time. Why would SF be different? But what I am hoping is that the LH...and the SAP Certification Hub/Registry would be utilized more to fight that "black market".....since the LH tracks your classes for training and completion...I can see that being used to validate to a company when you interview or client you want to work with. I just hope the LH grows and does not become another SAP experiment.

    • Thanks Christopher for sharing on how you leveraged SAP Learning Hub to up skill on SF and SAP content. From an SAP perspective, i can only reconfirm that we are committed to continuously work on the SAP Learning Hub experience and content, so that our learners/ customers experience the benefits first hand. Rest assured that we are aware of the black market and where possible try to crack down on illegal providers. In the meantime, keep us posted and share your journey, really interested on what learning journey you are picking for your best career opportunities and to demonstrate the best skills in the market.

  • Lejla/Jason, as a consultant who is contemplating signing up, I have a few queries. Can I contact either of you directly, or is there someone else who can assist me?

  • I think the Learning Hub is a great asset. However, I have a gripe regarding the Delta exams ...

    I and some of my team are certified consultants who obtained their certification prior to the Learning Hub. I have never had an active LH subscription.

    If I understand it correctly, to retain that certification I have to complete Delta training ... again the logic for this is all good with me. But to undertake that Delta training and associated exam, I would need an active subscription for LH costing me €2500 / year (£1825).

    So effectively I'd be paying £1825 / year for each consultant to sit delta exams. I realise they would have access to lots of other learning but if they don't use that and focus only on delta exams to retain their existing certification(s) then I can see why people are already referring to this "SAP tax". I was surprised Delta exams weren't part of the certification hub (at £370/year).

    Is there any other option for SAP certified consultants in this situation?

    • Hi Stephen, thanks for the feedback. You make a valid point. Do reach out to your SAP Education Enablement Executives as there may be promotions for your consulting force.

      Learning Hub is also sold on a tiered basis - the more subscriptions you use, the lower the unit price. There is also a Stay Current Bundle that can make the cost more effective by combining the certification costs, along with Learning Hub and Live Access.

      But yes, a Learning Hub Professional Edition subscription is required for the delta content and exams. Please do discuss with your SAP Education rep what other value you can get from the investment - including the Learning Rooms, the Delta Content and the other content.

      Thanks again


      • Sven Ringling hipped me to that little known fact, Jason (ie. in bulk makes it cheaper) might mention that there is a "reseller" opportunity for consulting firms/partners (which might make it an easier pill to swallow/price point)....if this is still even possible.....but a company like K2 bought up a bulk of subscriptions....some for their internal folks....but they resell the LH subscription at a slight discount (and still enough to cover themselves) as a "reseller". That seems like a great way for companies to offset the cost. However, I could not find any information about becoming a LH reseller (not that I want too as an indy) maybe THAT needs to be shared more open/easily if possible still.

    • Did you bother to read at all? I fear you won't go far for certification if you lack reading comprehension.Anyways.... Step 1) Join Learning Hub to get access to training courses/classes for certification.....Step 2) Join Certification Hub ( ) to apply for certification exam(s)....Step 3) enjoy your certification! .........but curious, what are you wanting certification for? I don't know of anything in the BASIS world that would warrant it other than basic admin as each landscape can be vastly different....that kind of thing comes from experience...not a certification.

      • Hi Lejla,

        I am from India having 3.2yrs of exp in SAP Basis and I am interested in  C_TADM51_731 certification..

        Please share some knowledge in this or any other certification which suites for my better carreer.

        Thanks and Regards,


  • Hi Lejla,

    Thank you so much for this blog. I have few queries, please make me clear. 🙂

    I am working as a SAP HCM consultant and currently looking into SF LMS as a system admin part and want to do SF cloud certification.

    My questions are, for all SF modules, is it required to attend Delta exam or only it is for SF LMS and EC?

    Are we required to give Delta exams every quarter or it is just one time attempt?

    Please do reply. 🙂

    Thanks and regards,


    • Hi Sonalipa, and thanks for your message.

      Yes, there is Delta training made availabel in the SAP Learning Hub Learning Rooms for each module of Successfactors modules. Likewise, there is a delta exam each quarter, for each module.

      As the products are enhanced quarterly, and your customers expect you to understand all the new features, functionalitiy and configuration requirements, you do need to complete the delta exam each quarter... to make sure you "Stay Current".

      Thanks again


  • Hi Lejla!
    Having the opportunity to check delta content, I’m not fully agree all the benefits you pointed out in the article, especially for expert level consultants.
    But the most challenge I see for non-standard situations. e.g. Consultant leaves the company – he has 3 month in very best case to somehow reestablish Learning Hub (independently or via new employer), transfer certifications (and it’s the problem with current Certification Hub when ticket can be open for days and weeks), pass assessments.
    Most likely, in such a strict time frame, Consultant (even most expirienced one) would lose all his certifications and would need to pass a long way of recertification from the scratch.

    • Without looking them up, I am guessing you mean what is the difference in the LH "Discovery" ("student"?) and "Professional" versions/subs ,right? Well, basically, you get FULL access with the HUB030 ("Professional"? version) versus the other which has limited access to content. I think with the professional you have access to the live learning rooms and events and such whereas you do not with the other.