Amazing customer empowerment at SuccessConnect 2016 – let’s keep it up!
It may sound cliché, but SAP SuccessFactors is all about the customer. This was evident at SuccessConnect 2016 in Las Vegas, NV! My team dedicated this 3-day event to empowering WILD success for our customers.
For the first time, we staffed a Customer Empowerment Center to teach attendees about programs, tools and resources available throughout their customer journey. We focused on our online SuccessFactors Customer Community as this platform fosters learning and collaboration and hosts all empowerment offerings. For instance, Peer Match was one Community offering high on attendees’ radars. This innovative tool enables customers to connect with peers from around the world for guidance and best-practice sharing. SuccessFactors eXpert (SFX) Accreditation was another hot topic among attendees, accessible through the Community. This set of trainings and exams for customer administrators boosts self-sufficiency and overall value, and provides recognition for admins who eXcel!
Customers and their ideas took center stage during the Product keynote with a “Shark Tank-style” challenge to launch our new product idea submission tool. Three customers presented business challenges and proposed product solutions. Customers in the audience voted for the winner: Advocate Health Care’s idea to more easily manage candidates in Recruiting. The best part is that their proposal will be implemented by SuccessConnect 2017—talk about Empowerment!
Another prominent piece of the Keynotes was our Diversity & Inclusion project, part of SAP’s #BusinessBeyondBias campaign. From careful research, we crafted an e-book to help customers leverage existing SuccessFactors technology in ways that reduce bias. Meanwhile, we showed off future-state, industry-leading functionality that will weave bias-awareness and reduction strategies directly into our products.
Our customers came together at this SuccessConnect like never before to share ideas and experiences, successes and insights. Two breakout tracks in particular enabled this: Value and Innovation in Practice (VIP) sessions and our new “Empowerment and Support track,” dedicated to System Administrators. In more than one case these sessions attracted standing-room only crowds, which, I believe, speaks volumes about our customers’ culture of camaraderie and networking.
The HR Excellence Awards further highlighted this dynamic culture. Winners of the 3 nomination categories were honored at a reception for their inspiring use of SuccessFactors solutions. This year’s winners were: Cascades, for the People Pioneer Award; EnerSys, winning the All Heart Award; and a tie between Canada Post and Southwire Company for the Better Business Results award.
As always, SuccessConnect wrapped up with SuccessFactors Customer Commitments: promises that will drive SaaS Excellence in the coming year. We worked hard to make good on our 2015 promises and are excited to rise to the challenges presented by Mike Ettling in his keynote at this year’s event. Look for improvements in product stability and support, personalization of the Customer Community, higher quality implementations, and resources to help customers track their progress with their SuccessFactors solutions. We are excited to empower our customers through SaaS Excellence!
Don’t worry If you were unable to join us in Las Vegas. While we showcased our many empowerment offerings at SuccessConnect, they are available year round, with new offerings continually in the works. For example, be on the lookout for two new MOOCs on openSAP: Talent Management Best Practices and HR + Finance with SAP S/4HANA Cloud and SAP SuccessFactors. In addition, take an active role on the SuccessFactors Customer Community to find all of our programming (in the Empowerment Center section) and to connect with other customers, partners, and SAP SuccessFactors employees in a collaborative environment. Let’s work together to realize our collective goals and empower WILD success!