New application Progress Management Board
The SAP Solution Manager already provides Business Process Analytics as a root cause analysis tool for application specific improvement activities. One year later the Business Process Operations dashboards were introduced as a management UI on top of this data. These dashboards easily allow to see where there is high, medium or low improvement potential in your organization. In 2015 another management application was introduced with the Dependency Diagrams, so that logical dependencies between different key figures, KPIs or process performance indicators could be visualized. But one thing was still missing for tracking Business Process Improvement projects. This gap is now closed with the Progress Management Board that has been shipped with SAP Solution Manager 7.2 support package stack 03 and addresses senior management needs up to CxO level.
On the one hand the Progress Management Boards allow the organizational progress tracking per key figure, i.e. you can easily see per key figure if
- Only an initial analysis was performed,
- Only IT is working on it so far,
- Also the business department is already engaged,
- A corresponding action plan is defined,
- All involved parties did agree on some common target value that shall be achieved in the end,
- First (one-time) clean-up activities are on its way,
- A sustainable solution will be implemented so that the same problem shall no longer occur in the (near) future.
As you can see on the screenshot, you can also define some Business Priority for every key figure that you are tracking. The application was especially designed to track the improvement based on Business Process Analytics data, but the data source can be actually also Business Process Monitoring, Cross Database Comparison (CDC), or any defined BEx query from an external SAP BW system. As such you can also use the Progress Management Board to track the progress for any important business KPI that is reported in SAP BW. So like the Business Process Operations dashboards and the Dependency Diagrams application, also the Progress Management Board allows the mesh-up of SAP Solution Manager data and SAP BW data.
On the other hand the Progress Management Board allows a fact based tracking where you can see what the latest available measurement has been and how this measurement compares with
- A defined baseline measurement – How did you progress compared to your starting point?
- Last week/month – Did you (still) progress lately?
- A defined target value – Did you already overachieve your ambitions or how far are you still away from the target?
Technical Prerequisites for Process Management Board
In order to setup and use the Progress Management Board, the following releases of software components are necessary as an absolute minimum:
- Solution Manager 7.2 SP 03 (ST 720 SP3, ST-BCO 720 SP03, ST A/PI 01S SP01)
- Each connected managed system must have at least ST A/PI release 01P* installed.
- All SAP notes need to be implemented in Solution Manager and managed systems as listed in the always updated SAP note 2324106 “Business Process Improvement: requir.SAPnotes for ST7.2 SP03 or higher”.
- In case you want to upgrade please also consider SAP note 2319290 “Business Process Improvement: upgrading / starting with ST7.2 SP03”
The Progress Management Board functionality is a SAPUI5 application, therefore the activation of the corresponding HTTP services needs to be checked in transaction SICF:
You also need to assign a SAP system alias to the OData Service AGS_BPA_GW_PROGRESS_SRV_0001. With this assignment, an OData request from an SAP Gateway consumer can be routed to the corresponding backend system. The system can correctly identify the SAP system that is responsible for processing (managing and storing) the data of an inbound request.To do so enter the SAP Solution Manager Implementation Guide (via transaction SPRO) and follow the path SAP Customizing Implementation Guide -> SAP NetWeaver -> SAP Gateway -> OData Channel -> Administration -> General Settings -> Assign SAP System Aliases to OData Service
Setup of Progress Management Board
Similar to the Business Process Operations dashboards and the Dependency Diagrams application, you need to define data sources and Analytical Key Figure Instances (AKFIs) that shall be used and displayed in the Progress Management Board. If you are already using the Business Process Operations dashboards or Dependency Diagrams, then you might just want to re-use some of the AKFIs.
You can then access the Progress Management Board application via the work center “Business Process Improvement”. To do so start transaction SOLMAN_WORKCENTER, then go to tab “Business Process Improvement”) and click on tile “Progress Management Board” to start the application.
Alternatively you can create your own favorite for BSP Application AGS_PROGRESS with the start page index.html, so you can then directly enter the Progress Management Boards using this SAP favorite.
A more detailed description on how exactly the setup and configuration is done, shall follow in a separate blog.
You can find all necessary information about Business Process Analytics in this document. More information onBusiness Process Improvement for SAP solutions can be found here.
Frequently Asked Questions about Business Process Monitoring and Business Process Analytics are answered underhttp://wiki.sdn.sap.com/wiki/display/SM/FAQ+Business+Process+Monitoring and
The following blogs (in chronological order) provide further details about Business Process Analytics and Business Process Monitoring functionalities within the SAP Solution Manager.
- New Business Process Monitoring functionalities in SAP Solution Manager – ALE / IDoc Monitoring
- New Business Process Monitoring functionalities in SAP Solution Manager – qRFC Monitoring
- Best Practice: Business Process Monitoring for Manufacturing
- Best Practice: Business Process Monitoring for Procure to Pay
- Best Practice: Business Process Monitoring for Order to Cash
- Typical Use Cases for Business Process Monitoring in SAP Solution Manager
- New key figure catalog for Business Process Monitoring available
- Why SAP offers different tools for Business Process Monitoring & Business Process Optimization
- Create your own auto-reaction messages in Business Process Monitoring via BAdI exit
- Protect your SAP ERP investment & improve your core business processes
- Create your own customer-specific key figure for Business Process Monitoring within 5 minutes
- Best Practice: BW Process Chain monitoring with SAP Solution Manager – Part 1
- New key figures for Business Process Monitoring in SAP Solution Manager, especially for CRM Marketing
- New functionality “Business Process Analytics” – how to improve your business processes
- New key figures for Business Process Monitoring in SAP Solution Manager, especially Lead Time measurements
- Traditional Business KPI approach vs Business Process Monitoring
- Systematic errors vs real exceptions or improving efficiency vs effectiveness
- Before you get started with SAP HANA…you should also consider cleaning-up your backend system first
- Best Practice: Business Process Monitoring for CRM Sales
- Business Process Operations dashboards – ALL AT A GLANCE
- Business Process Operations dashboards – behind the scenes
- Customer testimonials on Business Process Analytics
- Customer Exit: Create your own key figure for BPMon AND Business Process Analytics
- Heads-up: Setup environment of BPMon & Analytics changes with SolMan 7.1 SP5
- New key figures for BPMon & BP Analytics, especially for working capital improvement
- New Business Process Monitoring functionalities in SAP Solution Manager -BPMon Alert Reporting Analysis
- New Business Process Analytics features with SAP SolMan 7.1 SP5
- New Business Process Analytics – The filter sequence makes the difference
- New key figures: Analyzing/Monitoring exceptions during delivery due processing
- New key figure: Analyzing/Monitoring exceptions during billing due processing
- Enhanced key figures: Analyzing/monitoring SD invoices not transferred to FI
- New key figures: Analyzing/monitoring exceptions in CRM Sales or Service documents, Business Activities or Tasks
- New keyfigures: Analyzing/monitoring exceptions from APO planning runs
- New key figures for BPMon & BP Analytics – new exception and automation rate key figures for ERP plus new content for FSCM, APO and CRM
- New key figures: Analyzing/monitoring exceptions during Period End Closing
- New key figures: Analyzing/monitoring exceptions in Controlling (CO-PC)
- Enhanced key figures: Bridging the organizational gap between SD and FI-AR
- Business Process Analytics: Types of key figures and their respective use cases
- Business Process Analytics: Types of functions and their respective features & purposes
- New key figures for BPMon & BP Analytics – new content for Travel & Expense Management, Banking and Utilities
- SAP Business Process Analytics” available for download in Apple’s App Store
- Discrete manufacturing: Mapping BP Analytics key figures to system status
- New key figures for BPMon & Analytics – new content for vendor invoice processing (e.g. Shared Service Center scenarios) and new delta throughput for Order to Cash
- Business Process Analytics: ad-hoc and real time with or without SAP HANA
- New landing page for “Business Process Improvement for SAP solutions”
- New KPI Catalog available in the cloud – Part 1
- New KPI Catalog available in the cloud – Part 2
- New with 7.1 SP14: Dependency Diagrams (KPI trees)
- Virtual characteristics in Business Process Operations dashboards
- Usage Analysis for Business Process Analytics & Dashboards
- New key figures for BPMon & Analytics – new content for Inventory Optimization, commitment items & configuration checks
- New features in KPI cloud catalog & updated Business Process Analytics content
- Best Practices: Creating Management Dashboards
- New key figures for BPMon & Analytics – new & enhanced content for FI, ERP operations & HCM
- Parent/child relationships in Business Process Operations dashboards
Volker von Gloeden, where I'm can read about the KPI improvement phases, which are spelled out in the Progress Management Board, in more detail?
Is there a ready list of roles and actions for this roadmap?