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To further help customers with the adoption and create more trust in the market space it is all about transparency.

I am happy to share with you that the first portion of implementation-related S/4HANA FAQs is made available on SCN:

SAP S/4HANA – Frequently Asked Questions – The Collection

This knowledge is based on the experiences SAP experts gathered from the first SAP S/4HANA customer implementation projects in collaboration with different groups involved in onboarding SAP S/4HANA customers.

One of these groups is the back-office support for customer engagements lifecycle, another unit is the market introduction team, working on customer’s side in a common approach with us, the SAP S/4HANA RIG – Regional Implementation Group.

The purpose of SAP S/4HANA RIG is the first hand information exchange between SAP S/4HANA RIG product experts, development, customers and the SAP ecosystem. The mandate is to: ensure the successful first SAP S/4HANA implementations across all regions, spread knowledge, give feedback to improve product and services and ensure successful onboarding projects of SAP S/4HANA. The SAP S/4HANA RIG helped setting around 40 SAP S/4HANA customers live on the 1511 code line as of today and are supporting roughly 130 active SAP S/4HANA projects.

Covering experience from different industries like: Consumer Products, Professional Services, Wholesale Distribution, Industrial Machinery and Components, etc. and using SAP Best Practices in more than 50% of the new implementations. The SAP S/4HANA RIG is engaged in a small but leading edge part of the overall number of SAP S/4HANA customer projects.


We are working hand-in-hand with the SDBO – Service Delivery Back Office under the Leadership of Dirk Rebmann, that is a trusted advisor to Service Hubs in the regions to help accelerate early knowledge for upcoming SAP S/4HANA projects. This team ensures project quality and best practice implementation on larger scale in a full remote setup.

With the implementation-related SAP S/4HANA FAQs, the SAP S/4HANA community has now the opportunity to benefit from the most recent SAP S/4HANA experiences first hands. This is the first step. More SAP S/4HANA related FAQs will be published in waves and also kept updated.


How can you engage?

Be part of the FAQ creation process! If you have any questions on your mind or you feel you can enhance an answer, just let us know by leaving your comment below. For the next iterations of FAQ updates, your thoughts will be helpful in making sure they contain the right content. Thank you for your support and feedback!

If you like you can follow us under sap s4hana or myself under @BeSchulze

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  1. Joachim Rees

    Hi Bert,

    can you please point out, what exaclty the new content is? The link you provide (SAP S/4HANA – Frequently Asked Questions – The Collection) is from 2015, so at least it seems old. (Maybe it has been edited/updated without this being made visible? Is that even possible? And if so, why would one do that?).

    I do get the points that you provide some statistics and let us know what the RIG does.

    Also, I do get that you encourage us to enhance the FAQ.



  2. Former Member

    Hi Bert.

    SAP S4H RIG sounds very interesting. But how does this group pick up knowledge. Do they work as a consultants on real projects or works like a QA team – do they immerse deep enough to ensure successful implementation?

    And how this group could be engaged to the project?

  3. Joachim Rees

    Sorry, I feel that the taking care of follow up-activities to a blog post (like responding to comments) is done very poorly here! 🙁

    But of course it’s never to late, Bert Schulze maybe you can improve that now?



  4. Bert Schulze Post author

    Hi Thomas, thanks for your comments. Initially we uploaded frequently asked questions always with a new blog, but people gave us feedback that they prefer to have all in one place as prema-link, therefore we decided to go with this format. As a consequence you will always find older and newer FAQ´s mixed up. But this reflects pretty well the questions we still get. In addition, we uploaded a new official FAQ document for 1610

  5. Bert Schulze Post author

    Hi Aleksey, the RIG works in real projects and sets real customers live. they share their knowldge gained in projects with a broader audience.rg Bert 


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