With the new launchpad, the close buttons to confirm an SAP Incident were relocated.
There are two possible situations to close an SAP Incident:
- When the incident is at Customer side - Customer Action
The button is called "Close" and it is located in the left bottom of the page:
- When the incident is at SAP side - Sent to SAP
The button is called "Request to Close" and it is located in the left bottom of the page: