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former_member186696
Active Contributor

With the new launchpad, the close buttons to confirm an SAP Incident were relocated.

There are two possible situations to close an SAP Incident:

  1. When the incident is at Customer side - Customer Action
    The button is called "Close" and it is located in the left bottom of the page:





  2. When the incident is at SAP side - Sent to SAP
    The button is called "
    Request to Close" and it is located in the left bottom of the page: