To provide you the best support experience possible, the SAP ONE Support Launchpad was built from scratch, using the latest web technology available. With SAPUI5 and SAP Fiori the SAP ONE Support Launchpad. As SAPUI5 is based on CSS3, HTML5, and new JavaScript APIs, only browsers with HTML5 capabilities are supported. Please see SAP Note 1716423 and the PAM for a detailed description on which browsers are supported. Generally the following browsers are supported, grouped by operating system:


Windows


Browser Supported Version
Internet Explorer Version 11 or higher *
Microsoft Edge Latest version
SAP Fiori Client Latest version
Mozilla Firefox Latest version and Extended Support Release **
Google Chrome Latest version
Safari None
Opera None

* Microsoft Internet Explorer 11 (IE11) Enterprise / Compatibility Mode is not supported.

** In regards to handling touch events, there are some issues with Windows 8.

Mac OS

Mac OS X is supported as of version 10.10.

Browser Supported Version
Safari Version 8 or higher
Google Chrome Latest version

iOS

The mobile experience of the SAP ONE Support Launchpad is limited at the moment. Which might cause non-responding applications on mobile devices. We are working to improve mobile compatibility in future.

Browser Supported
Safari Yes
Web View Yes
SAP Fiori Client Yes
Google Chrome Yes
Opera No

Android

Android is supported as of platform version 4.4. Same mobile experience related limitation as for iOS.

Browser Supported
Google Chrome Yes
Web View No
SAP Fiori Client Yes
Opera / Opera mini No
Firefox No

JavaScript Support

Important note: As the SAP ONE Support Launchpad is based on SAPUI5, JavaScript must be enabled in your browser. To do so, please follow these steps:

Internet Explorer 11


  1. In the browser menu click the “Tools” icon and select “Internet Options“.
  2. In the “Internet Options” window select the “Security” tab.
  3. On the “Security” tab perform the following steps for the “Internet” and “Trusted sites” section:
  4. Click on the “Custom level…” button. When the “Security Settings – Internet Zone” dialog window opens, look for the “Scripting” section.
  5. In the “Active Scripting” item select “Enable“.
  6. When the “Warning!” window pops out asking “Are you sure you want to change the settings for this zone?” select “Yes“.
  7. Perform the same for the “Trusted Sites” section. In the “Internet Options” window click on the “OK” button to close it.

Google Chrome


  1. In the browser menu click on “Customize and control Google Chrome” and select “Settings“.
  2. In the “Settings” section click on the “Show advanced settings…” button.
  3. Under the the “Privacy” section, click on the “Content settings…” button.
  4. When the dialog window opens, look for the “JavaScript” section and select “Allow all sites to run JavaScript (recommended)“.
  5. Click on the “OK” button to close it. Close the “Settings” tab.


Mozilla Firefox


  1. In the address bar, type about:config and press Enter.
  2. Click “I’ll be careful, I promise” if a warning message appears.
  3. In the search box, search for javascript.enabled
  4. Toggle the “javascript.enabled” preference (right-click and select “Toggle” or double-click the preference) to change the value from “false” to “true“.
  5. Close the about:config tab.

Cookie Handling

Similar to other SAP websites like SAP.com, SAP Community Network (SCN), SAP Support Portal or SAP Store, the SAP ONE Support Launchpad is using SAP Cloud Identity (SCI) for providing a seamless single sign-on authentication. This has been already described in detail, in the tips and tricks article about Working with Several User IDs by Peter Kappelmann.


Technically so called “Session Cookies” are used and securely stored on your device to enable the single-sign on authentication. Depending on your browsers setting, or the general policy of your company, browser cookies might get blocked or deleted. This might lead to general problems when logging on and authenticating to the SAP ONE Support Launchpad. If cookies are disabled, or your browser is blocking cookies a “Service provider entpoint saml2/sp/acs could not redirect to the original application URL because it could not get the RelayState value from the request.” error might appear. To enable cookies / unblock required in your browser, please follow these steps:


Internet Explorer 11


  1. In the browser menu click the “Tools” icon and select “Internet Options“.
  2. In the “Internet Options” window select the “Security” tab.
  3. On the “Security” tab select “Trusted sites” and click on “Sites“, add:
    1. https://*.sap.com/
    2. https://*.ondemand.com/
  4. Confirm the dialog with “OK“. Select the “Privacy” tab.
  5. Click on “Sites” and add using the “Allow” button:
    1. sap.com
    2. ondemand.com
  6. Confirm the dialog with “OK“. Again click on “OK” to close the “Internet Options” window.

Google Chrome


  1. In the browser menu click on “Customize and control Google Chrome” and select “Settings“.
  2. In the “Settings” section click on the “Show advanced settings…” button.
  3. Under the the “Privacy” section, click on the “Content settings…” button.
  4. When the dialog window opens, look for the “Cookies” section and select “Manage Exceptions“.
  5. Add the following sites for “Behavior Allow”:
    1. [*.]sap.com
    2. [*.]ondemand.com
  6. Click on the “OK” button to close it. Close the “Settings” tab.

Mozilla Firefox


  1. In the browser menu click on the “Options” button.
  2. Switch to the “Privacy” tab.
  3. In the “History” section, select “Firefox will” “Use custom settings for history“.
  4. Make sure “Accept cookies from sites” is checked and “Always is selected for “Accept third-party cookies“.
  5. Close the “Options” tab.

Session Timeout

Due to security constraints, the SAP ONE Support Launchpad will terminate an active session after 20 minutes of inactivity. Where inactivity means that you don’t perform any click or action for more than 20 minutes. After this time the SAP ONE Support Launchpad will display a session timeout screen. You’ll be able to log-on to the SAP ONE Support Launchpad again, resume your sesison and continue working.

Important Note: The session timeout popup might also appear prior to the 20 minute mark, if your session gets terminated elsewise. This happens, for example, in case your session cookies gets lost (see previous section) for any reason. In most browsers, active open tabs share the same session cookies. Some browser do delete session cookies premature, which causes the session timeout popup to appear in any case. If this happens, please continue working by logging in via SAP Cloud Identity again.

Enterprise / Compatibility Mode (Internet Explorer 11)

SAPUI5 does not support Microsofts Enterprise / Compatibility Mode in Internet Explorer 11 (IE11). This means accessing the SAP ONE Support Launchpad having the Enterprise / Compatibility Mode enabled, will redirect you to an “outdated browser” information. Please see the followin TechNet Blog article for more information on the Enterprise / Compatibility mode.


If the Enterprise / Compatibility Mode is enforced by your companies policies, please do notify your network administrator to switch off Enterprise Mode for the URLs “https://*.sap.com” and “https://*.ondemand.com“. Check the following to disable compatibility mode:


  1. In the browser menu click the “Tools” icon and select “Compatibility View settings“.
  2. Make sure “sap.com” and “ondemand.com” are not on the list.
  3. Confirm the dialog by pressing “OK“.
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