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Author's profile photo Deepak Rayudu

Hybris C4C integration – Account 360 integration with SAP ERP

Configuration is SAP Cloud for Customer:


Add the scoping element to your implementation project in Cloud: Communication and Information

Exchange –> Integration with External Applications and Solutions –> 360 Overview – Account



Communication System:

In the communication system that you use for ERP integration, uncheck the flag SAP Business Suite.


Communication Arrangements and Services

Configure and activate the following communication arrangements:

  • Analytics Integration
  • 360 Overview – Account

Expose the Data Source for ID Mapping:

To expose the data source for ID mapping, do the following:

  1. Go to Administrator à Business Analytics à Data Sources, and search for Object ID Mapping.
  2. Choose the Object ID Mapping data source and expose it.

Note: If the Expose button is not visible, please check whether Integration with Central Analytics is scoped.


Configuration in SAP ERP

Create Logical Ports with SOAMANAGER in SAP systems

You need to create logical ports in SOAMANAGER in order to send web service calls to your

Middleware system.

  1. Open transaction SOAMANAGER in your ERP system.
  2. Choose Service Administration à Web Service Configuration.
  3. Search for consumer proxy CO_CODERINT_OPERATIONAL_DATA_P. Click to view the details.
  4. Choose Create à Manual configuration.
  5. Enter information based on your middleware configuration as below:




Ping test and the results should be as below:



Similarly, repeat these tasks for consumer proxy CO_CODERINT_MANAGE_EXTERNAL_AG.

Configuration in Middleware

Deploy below Integration Flow:

  3. Login to EIH
  4. T-code: COD_INT_MENU or use the report RCOD_SEND_RECENT_ORDERS


Sending recent orders for one account:

  1. Login to EIH
  2. T-code: COD_INT_MENU or use the report RCOD_SEND_RECENT_ORDERS


     3. Extract Recent orders to Cloud for Customer



     4. Recent  orders for account 90000 successfully transferred to C4C.


Accounts 360 integration successfully completed.

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      Author's profile photo Ciro Bastos Zanata
      Ciro Bastos Zanata

      Hi Deepak! Thanks for sharing!


      It is also possible to get the itens from the sales order?



      ciro zanata.

      Author's profile photo Sanjaya Kumar Bihari
      Sanjaya Kumar Bihari

      Hi Deepak,

      Once we copy the iflow to workplace and configure it (adding the host name and port name and save it for the receiver , the address does not get updated. Does it get updated once I deploy it?

      Did you get the C4C certficate uploaded into HCI Hey Store by raising a ticket with SAP? 


      Author's profile photo Diego Saracino
      Diego Saracino

      Hi Deepak! Very Helpful,

      we are facing a problem (maybe due to PI integration instead of HCI).


      We checked every step but after execute S_MWC_50000054 we get this error:


      ID mapping is correct.

      ERP-PI use HTTP call (ping in soamanager ok).
      PI-C4C use HTTPS call.

      Any idea?


      Thanks in advance!

      Author's profile photo Adriano Puleo
      Adriano Puleo


      does anybody knows if is there a version regarding the integration with s4hana on premise?


      Thanks and regards



      Author's profile photo Ángel Hernández
      Ángel Hernández

      Hi Deepak.

      Thanks for your content, very usefull.


      If i have a comunication system  which has to be checked the flag SAP Business Suite, due to comunication scenarios, do i have to create another comunication system just for 360 view?

      Author's profile photo Ludger Buenger
      Ludger Buenger

      I have a little addition regarding the Exposition of the "Object ID Mapping":

      In C4C there are now two ways to expose a data source.

      A data source can be exposed "as transactional data" or "as master data".


      For this to work, you need to expose the data source "as master data".