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No matter how good we are, we can always do at least a little better. This week’s top 5 blog posts on SAP Business Trends examine how organizations can get better at business processes, anticipating customer needs, taking advantage of the next technological innovation and more.

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In business, as in relay races, a botched handoff can spell disaster.

Don’t Drop the Baton Between Your Processes

Relay races aren’t the only places where major victories can turn into humiliating defeats with simply a bungled baton handoff. Smoothly passing a figurative baton is also crucial in procurement, according to James Marland, who runs us through the three handovers of business processes.

VIDEO: The “Change-Gamer”

Ling Zhou has found a way to mix his passion for Japanese chess with his role as a product manager for SAP Labs China. Paul Baur ponders how shōgi may have helped Ling anticipate what his customers expect from localized SAP Human Capital Management software.

Will Blockchain Find Its Way from Bitcoin to Business?

Blockchain is a global technology that could revolutionize banking, government, healthcare and many other industries. Bernd Leukert explains what blockchain is and how it works, as well as how SAP and blockchain could reduce costs and complexity for organizations around the world.

Compliant on Day 1: How to Build a Strong Core with Localization

Following the rules isn’t easy when they keep changing, but the penalty can still be steep for a bank that breaks them in the U.S. Derek Klobucher teams up with Accenture and EY to see how the SAP Core Banking Platform will be localized and compliant for the U.S. market — right out of the box.

The Zero-Sum Game of Opportunities at Work is No Match for Workforce Inclusion

The tech industry is discovering that it’s difficult to focus on workplace diversity without someone feeling left out. Gabriela Burlacu explores how employers can build a culture of inclusion, with workforces that can incorporate their differences into solutions that are more global, relevant and useful than ever to their stakeholders.

Follow Derek on Twitter: @DKlobucher

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