With the help of KPIs, the SAP ONE Support Launchpad informs you at a glance if a certain action is required. There is no need any more to navigate to each application to get this information. In addition to the KPIs, the SAP ONE Support Launchpad offers many other features to optimize your new, central workplace for the service and support applications.

This blog provides you with some tips and tricks on how to best use those features such as KPIs, personalization, favorites and saved attribute searches to optimize the SAP ONE Support Launchpad for your daily work.

KPIs: Most of the tiles are populated with KPIs. KPIs are visualized in various ways: they can be numeric values – with or without a deviation arrow, bullet charts, or comparison charts. Take for example incident management. You quickly want to see if there are any critical incidents? Simply look at the respective tile and you see their number:

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It is then up to your personal threshold to decide if there is a need to navigate to the respective application. Navigating of course will open the respective incidents list, pre-filtered by those of priority high or very high.

Besides numeric values, the SAP ONE Support Launchpad provides delta information. Look for example at the SAP HotNews tile. A little deviation arrow informs you if there are new SAP HotNews available since the last time you visited the application:

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Once you have taken a look at the newly available SAP HotNews, the deviation arrow disappears, the color of the KPI changes from red to orange, and the numeric value is adjusted reflecting the SAP HotNews you marked as ‘confirmed’ or ‘Not relevant’ in the application:

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In addition to KPIs, your favorites, changes of favorites as well as saved search queries are visualized on tiles:

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They will be covered in more detail in one of the next posts in this blog series:

Part 3 will cover favorites. These can be systems which are relevant to you. Or it can be SAP Notes/KBAs that you are monitoring or that are related to components you used e.g. when you reported an incident. Whenever you work with a system or read an SAP Note/KBA, you can mark it as favorite in the respective application.

Part 4 will deal with saved Attributes Searches, saved search queries that use additional criteria such as software component, support package, etc.

Some tiles show the ratio of a critical value compared to a base value to make it easier for you to determine if an action is required. An example is the number of HANA Enterprise Cloud (HEC) systems, which did not meet the Availability Service Level Agreement (SLA) in relation to your total number of HEC Systems.

HEC_avail1.JPG

If there is a need to get an overview of various KPIs compared to each other, they will be visualized as a comparison chart, enabling you to get a quick overview at a glance.

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Summary: Using the SAP ONE Support Launchpad (with the help of KPIs and their specific visualization capabilities), for a lot of applications there is no need to open them to find out if an action is required. You can see it at a glance on the SAP ONE Support Launchpad.

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Note: Piloting Program SAP ONE Support Launchpad:

We are inviting interested customers to a special piloting program for the SAP ONE Support Launchpad. In this program, we offer rollout and feedback sessions where we present new functionality available since the last release, give an outlook and insight on what we are currently working on, present information around the SAP ONE Support Launchpad, and collect and discuss feedback and ideas with participants. Sessions are held every 6-8 weeks. All interested customers or partners can participate without obligations. The only prerequisite is a valid Feedback Agreement. In case you would like to be involved and invited to all future sessions, simple send me an email (email address is available via my SCN Profile) with your name, S-User

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