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Error messages related to Crystal Reports include categories

following:

• Opening documents.

• Connections to databases.

• Extracting data from a database.

Unable to open this document. He … not

This is not a Crystal Reports document.

cause

This occurs when a user tries to open a file Crystal

Reports damaged that does not .RPT the extension.

Action

A backup copy of the report should be used in place of report

damaged.

Unable to open this document. He … not

This is not a Crystal Reports document.

This paper well .RPT extension

but he appears to have been damaged.

If this ratio was working properly

before, try to open it with a

Another version of Crystal Reports. If the

106 Troubleshooting Guide

2 Error messages related to Crystal Reports can not open this document. This is not a Crystal Reports document.

problem persists, contact your

administrator.

cause

This occurs when a user tries to open a file Crystal

Reports damaged bearing the .RPT extension.

Action

A backup copy of the report should be used in place of report

damaged.

Unable to load session

connector of the database.

cause

This occurs if the connector of the database is not

available on the machine that processes the report. The basic client software

data required by the data base connector is not available

on the computer that processes the report.

Action

Verify that the following conditions are met:

• The database connector used by the report is installed on

all computers that could run the report.

• The database client software required by the base connector

Data is installed on all computers that run

the report and mentioned in the system environment variable

PATH those same computers.

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