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This blog serves as a one-point-reference for all SAP Hybris Cloud for Customer (C4C) integration content, and is updated every release. I am consolidating all the existing resources here, and have introduced a Troubleshooting section. Here, you will find FAQs related to specific topics. Feel free to ask questions on these blogs, as the team that developed the content is monitoring the SCN blog comments, and will respond to your queries.

You will find all the official guides on SAP Service Marketplace(SMP).

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Getting Started
High-level information on C4C integration

Videos: Not up-to-date, but will serve as an overview for someone who is new to integration:
C4C-ERP Demo 1
C4C-ERP Demo 2
C4C-CRM Demo1
C4C-CRM Demo 2

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During Integration
Information that can be used to configure and set up C4C integration

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More blogs to come in the next release. Log back in during 1705 release.

Troubleshoot Problems
Frequently asked questions on CRM and ERP integration

User Experience Blogs *New*
Initial Load from CRM-C4C
Power of OData

Please leave a comment, if you want your C4C blog linked here.

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Before you start integrating C4C with any product

While it is common to jump into integration activities, it is also important to:

  • Involve people skilled in SAP middleware, technical connectivity, and the product being integrated with C4C
  • Meticulously understand your company’s business requirement
  • Go through the integration guides available for your integration topic to understand the technical aspects
  • Know how to use the following enablement material, which will come in handy during implementation:
    • Basic message monitoring to help you analyze an issue ** (info coming soon)
    • What information can you get from the integration flow excel ** (info coming soon)
    • How to use the mapping description files ** (info coming soon)

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S/4HANA

We have standard pre-packed integration to connect SAP Hybris Cloud for Customer with:

 

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SAP SuccessFactors Employee Central

 

C4C integration with Employee Central is currently a point-to-point integration, without any SAP middleware. You have the following collateral with information:

 

Blogs:

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SAP CRM/ERP Integration

Here, you will find host of information to help understand various phases of configuration in CRM/ERP integration

SAP Notes

Important Notes for CRM Integration

Important Notes for ERP Integration

 

HCI Configuration

These how-to guides describe how to configure C4C with CRM/ERP using SAP HANA Cloud Integration

 

PI Configuration

How-to guides by RDS – These guides describe configuration of C4C with ERP or CRM using SAP NetWeaver Process integration

 

Initial Load

 

Extending Integration Content

 

SSL configuration

SSL is used for communication from C4C to your on-premise applications.  Additionally, C4C uses X.509 certificates for secure communication.  These how-to guides describe SSL configuration for ABAP, Java, and how to configure X.509 for PI.

 

Monitoring

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OData or SOAP APIs

 

API Overview

  • Integration Guide for Custom Data on SAP Help Portal – Overview of various architecture options for exchanging data between your SAP Cloud solutions and an external solution

 

Mashups

 

ODATA Services

 

 

SOAP APIs

 

 

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HCP: SAP HANA Cloud Platform & SAP HANA Cloud Portal

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Jam Integration

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Tenant Management

Tenant Management when using SDK and Integration

 

Tenant Refresh

Tenant refresh adoption process for integration – Part 1

Tenant refresh adoption process for integration – Part 2

Tenant refresh adoption process for integration – Part 3

 

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If you have any request, suggestion, or issues with any content available on the blog, please leave your thoughts as comments, and I will get back to you. Looking forward to bringing the developers close to customers!!!

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29 Comments

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    1. Sapna Ramaiah Post author

      Hi Bharath, We do not have a document on number ranges, except for the info in the ERP/CRM IMG guides. We will add this to the pipeline of documents/blogs that we plan to write in the next release.

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      1. Stefan Heitmann

        Dear Sapna,

        we are integrating CRM 7 and C4C, currently.

        However,  we found an inconsistency in the number mapping and can not process with our implementation. Did you release the guide you mentioned in your post, already?

        If there is no guide, kindly explain the number range logic between C4C and CRM 7.

        1. Will there be different internal and external IDs, or are the number supposed to be identical? The implementation guide suggests identical numbers, which leads to question no. 2:
        2. If the IDs are identical, how can a bidirectional interface be established without the risk of inconsistent data?
        3. Is there no finetuning option for CRM integration? I know the ERP option, but it is ignored by the communication arrangement for CRM. The payload only contains the internal ID, which leads to question no. 4:
        4. The HCI iflow has a mapping for InternalID and ReceiverInternalID. However, there is no ReceiverInternalID in the payload to be mapped (see 3.). Is the iflow wrong or are we missing something?

        Thanks for your help and regards,

         

        Stefan

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  1. Saul Cunningham

    What data export facilities exist within C4C?  Do we offer:

     

    1. 1. Batch export to support an initial load of an EDW
    2. 2. Delta updates?  If yes are they available:
      1. a.       in real time as the occur
      2. b.      as a nightly/hourly/or some other frequency extract
    3. 3. What technology is used? Is it Data Services, SLT or something else?

     

    Any diagrams or other materials would be greatly appreciated. 

     

    Thanks,

    Saul.

    (0) 
  2. Omar El Hajami

    Hello Sapna,

    we would like to integrate SAP C4C with SAP ERP ECC 6.00 EHP 8 using SAP PI. We assume that we need the CODERINT 600 ADDON Installation in our SAP ERP. Unfortunately we are facing Problems by the installation. We already opened a incident by the SAP and we just received the answer. There ist no C4C ADDON for SAP ERP ECC 6.0 EHP8.

    Is there any intention from SAP to release the mentioned ADDON for SAP ECC 6.0 EHP8 in the near future ? Have you pls any Information about this ?

    Any suggestions would be greatly appreciated.

    Best regards,
    Omar

    (0) 
  3. Avadhesh Dubey

    Hi Sapna,
    We are integrating C4C with ECC using PI. Do we need to have license for each sales employee to integrate their C4C login with ECC for quotes and sales order creation?? Kindly suggest

    (0) 
  4. Priya Ravichandran

    Hi Sapna,

    Can we integrate C4C with ECC 5.0 ?

    Please answer this question –  https://answers.sap.com/questions/105453/sap-cloud-for-customer-integration-with-erp-using.html

    (0) 
  5. SusantKumar Padhi

    Hi,

    I have a scenario of creating prospect in C4C and once it’s converted to customer it will need to be replicated to ECC. And then the updates from ECC should come back to C4C. Is this feasible? The question i have is as follows:

    1. When i trigger the message from C4C->ECC will it update the ID mapping so that the incoming message from ECC picks this up and updates the correct prospect?
    2. Is there any other way of achieving this scenario

    Thanks and Regards,

    Susant

    (0) 
  6. Thirupaty Reddy Vemula

    Can anyone suggest the best approach for integrating third party systems like Microsoft CRM and SFDC with hybris marketing on Premise/Cloud. Please provide the technical guides or links for the same.

     

    Thanks

     

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  7. Sujith Kumar Naithalath

    Hello Sapna,

    Please can you guide us to get more details about integration between Hybris C4C and ERP-IS-U. Even though we have obtained the following information, it is not giving a clear picture on how to integrate Hybris C4C and ERP-IS-U using HCI. There are few pointers using PI on Contact Center part but not on ‘B2B Sales’ using HCI.

    https://cp.hana.ondemand.com/dps/d/preview/6029d1035487452d858f1cdf22f4af1/1508/en-US/frameset.html?186d12ec763d1014817cc6e97547fef0.html

    Thank you in advance.

    Kind regards,

    Sujith Kumar Naithalath.

    (0) 
  8. Monika Eggers

    The link

    How-to guides by RDS – These guides describe configuration of C4C with ERP or CRM using SAP NetWeaver Process integration

    is missing a : after http and that’s why it doesn’t work, could you fix it?

    (0) 
  9. Ravi Kumar Garre

    awesome blog Sapna, currently we are implementing SAP C4C with SAP ECC on-premise integration. we are experiencing challenges in syncing data from ECC to C4C. whereas the data sync between C4C to ECC is not happening. We have been followed integration setups as per SAP best practices and documentation. Any help appreciated.

     

    Regards,

     

    (0) 
  10. antony ferminus

    Hi Sapna,

    Thanks for the article.

    By the way about the C4C Service Ticket Header information Odata service, i created a custom odata service for ServiceRequestCollection and add all the fields for that. Solved the issue.

     

    Regards,

    Antony.

    (0) 

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