SAP Hybris Cloud for Customer - All About Integration (No Longer Updated)

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This blog serves as a one-point-reference for all SAP Hybris Cloud for Customer (C4C) integration content, and is updated every release. I am consolidating all the existing resources here, and have introduced a Troubleshooting section. Here, you will find FAQs related to specific topics. Feel free to ask questions on these blogs, as the team that developed the content is monitoring the SCN blog comments, and will respond to your queries.

You will find all the official guides on SAP Service Marketplace(SMP).

Getting Started High-level information on C4C integration Golden Deck Basic On-Boarding Guide (SMP) What's New in ERP Integration (1611) What's New in ERP Integration (1608) What's New in CRM Integration (1608) Basic before you integrate Know more about C4C Expert Services C4C Expert Services (One time registration required) Videos: Not up-to-date, but will serve as an overview for someone who is new to integration: C4C-ERP Demo 1 C4C-ERP Demo 2 C4C-CRM Demo1 C4C-CRM Demo 2 . .	During Integration Information that can be used to configure and set up C4C integration SAP CRM/ERP S/4HANA SAP Hybris Marketing (on-premise integration via PI/HCI, docs on SMP) SAP SuccessFactors Employee Central Data Workbench SAP Hybris Commerce OData or SOAP APIs HCP , WebDAV, JAM SAP Business One SAP Business Warehouse . More blogs to come in the next release. Log back in during 1711 release.	Troubleshoot Problems Frequently asked questions on CRM and ERP integration General Issues Connectivity Issues Code List Mapping Employee Marketing Attribute*New* Material Activity Quote and Order*New* Logical Port in SOA Mgmt. for Consumer Proxy New* ERP-C4C: Account  Relationships*New* Territory Replication CRM to C4C *New* User Experience Blogs *New* Initial Load from CRM-C4C Power of OData Please leave a comment, if you want your C4C blog linked here.

Before you start integrating C4C with any product

While it is common to jump into integration activities, it is also important to:

• Involve people skilled in SAP middleware, technical connectivity, and the product being integrated with C4C


• Meticulously understand your company’s business requirement


• Go through the integration guides available for your integration topic to understand the technical aspects


• Know how to use the following enablement material, which will come in handy during implementation:
  
  
  
  • Basic message monitoring to help you analyze an issue ** (info coming soon)
  
  
  • What information can you get from the integration flow excel ** (info coming soon)
  
  
  • How to use the mapping description files ** (info coming soon)
  
  
  
  

S/4HANA

We have standard pre-packed integration to connect SAP Hybris Cloud for Customer with:

• SAP S/4HANA Enterprise Management via PI - ticket (SMP) sales (RDS)


• SAP S/4HANA Enterprise Management via HCI - Basic, sales, and ticket scenarios - all documents on SMP


• SAP S/4HANA Enterprise management Cloud via HCI (SMP)


• SAP S/4HANA Marketing Cloud

 

SAP SuccessFactors Employee Central

C4C integration with Employee Central is currently a point-to-point integration, without any SAP middleware. You have the following collateral with information:

• Integration guide (SMP): EC Service Center + Cloud for Customer


• Mapping spreadsheet showing the field mapping between the systems - Employee Central - Mappings at Field Level (SMP)


• Integration guide (SMP): INTEGRATION: EC Service Center+ Cloud for Customer using HCI*New*

 

Blogs:

• Employee Central Integration with Cloud for Customer via HCI


• Employee Central Integration with Cloud for Customer via HCI – Part II

SAP CRM/ERP Integration

Here, you will find host of information to help understand various phases of configuration in CRM/ERP integration

SAP Notes

Important Notes for CRM Integration

Important Notes for ERP Integration

 

HCI Configuration

These how-to guides describe how to configure C4C with CRM/ERP using SAP HANA Cloud Integration

• How to Configure Basic Authentication for SAP HANA Cloud Integration


• How to Configure Certificate Authentication for SAP HANA Cloud Integration


• Blog series on HCI


• How-to guides (RDS)

 

PI Configuration

How-to guides by RDS - These guides describe configuration of C4C with ERP or CRM using SAP NetWeaver Process integration

 

Initial Load

• Initial Code-List Mapping - Understanding Code List Mapping in SAP Cloud for Customer


• Code lists supported for automatic code list mapping in CRM, ERP and Hybris Marketing (SMP)


• Best Practices for Optimal Performance of Data Loads into SAP Cloud for Customer


• ERP Initial Load Guide (SMP)


• CRM Initial Load Guide (SMP)

 

Extending Integration Content

• How to Extend SAP Cloud for Customer-SAP On-Premise Prepackaged Integration Content


• Handling Extensions and Customized IDOCs with HCI


• Custom IDOC integration, focus on ERP custom process code

 

SSL configuration

SSL is used for communication from C4C to your on-premise applications.  Additionally, C4C uses X.509 certificates for secure communication.  These how-to guides describe SSL configuration for ABAP, Java, and how to configure X.509 for PI.

• How to Configure SSL in Java


• How To Configure SSL in ABAP System


• How to Configure x.509 Authentication for SAP PI Systems to Connect to/from SAP Cloud for Customers


• How to Configure SAP Web Dispatcher as Reverse Proxy for SAP CRM or SAP ECC using SAP HANA Cloud Integration


• Step by step HCI integration with SAP ECC/CRM with SSL Termination at Web Dispatcher


• Connectivity FAQ


• Video: Using SAP Web Dispatcher as a Reverse Proxy


• Technical connectivity between cloud and on-premise systems via the SAP HANA Cloud Connector

 

Monitoring

• 
  
  
  
  • Monitoring Guide
  
  
  • HCI end-to-end monitoring
  
  
  
  

OData or SOAP APIs

 

API Overview

• Integration Guide for Custom Data on SAP Help Portal - Overview of various architecture options for exchanging data between your SAP Cloud solutions and an external solution

 

Mashups

• How to Create a Mashup to call ECC screen (includes link with sample PDI template) (RDS)


• How to create a mashup that calls an external service (Google map api used)
  
  
  
  • How To Document
  
  
  • Demo of scenario
  
  
  
  

 

ODATA Services

 

• OData documentation - Information on OData basics, OData APIs, OData service explorer, OData Console, developer's guide


• HTML5 app with SAP Web IDE on HCP using C4C OData


• Consume C4C OData Service to Pull Data in Excel


• Create a marketing lead in C4C from Facebook using HANA Cloud Platform


• Setup connectivity between C4C and HCP application

 

SOAP APIs

 

• SOAP API Documentation


• Video:  How to Use the Standard API Integration Interfaces 


• Video:  Creating New Custom API Integration Interfaces 


• How to use the SOAP API's to create an account from a simple PHP application
  
  
  
  • How To Document
  
  
  • PHP Simple Application
  
  
  • Demo of scenario
  
  
  
  

 

HCP: SAP HANA Cloud Platform & SAP HANA Cloud Portal

• HANA Cloud Portal Widget consuming C4C OData Service 


• Developing a C4C extension using HANA Cloud Platform   

 

Jam Integration

• 
  
  
  
  • C4C integration with SAP JAM Documentation
  
  
  • Getting started with SAP Jam integration with C4C
  
  
  
  

Tenant Management

Tenant Management when using SDK and Integration

 

Tenant Refresh

Tenant refresh adoption process for integration - Part 1

Tenant refresh adoption process for integration - Part 2

Tenant refresh adoption process for integration - Part 3

 

If you have any request, suggestion, or issues with any content available on the blog, please leave your thoughts as comments, and I will get back to you. Looking forward to bringing the developers close to customers!!!