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Author's profile photo Colin Bailey

SAP Hybris Cloud for Customer Certification Exams

SAP Hybris Cloud for Customer Certification Exams

The certification SAP Hybris Cloud for Sales, C_C4C12_2016, is now released.

The C_C4C12_2016 “SAP Certified Application Associate – SAP Hybris Cloud for Sales” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Hybris Cloud for Sales project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Topic areas covered include implementation basics, user management, fine tuning, account and contact management, territory management, lead and opportunity management, quotation and sales order management, visit planning and execution, product and pricing, sales planning and forecasting, data migration, integration, notification process, personalization and extensibility, reporting.

Follow this link to find the C_C4C12_2016 certification description for further information.

The ways to attain knowledge are via classes C4C10 and C4C12.

Click on the above links to see the course descriptions in the SAP Training and Certification shop, and to book to attend an instructor led training class.

Handbooks for these classes are available in SAP Learning Hub. If candidates do not have a valid Learning Hub subscription to access the training content, they should contact their local SAP Education department.

In the light of the above, the certification C_C4C10_2015 “SAP Certified Application Associate – SAP Cloud for Customer”, built last year, will be retired as of December 31st 2016.

The certifications C_C4C30_2015 “SAP Certified Development Consultant – SAP Cloud for Customer” and C_C4C50_2015 “SAP Certified Integration Associate – SAP Cloud for Customer” are available and do not have a retirement date set at this time.

All SAP Hybris Cloud for Customer certifications can be found in the SAP Certification Hub and can be accessed via SAP Training and Certification Shop.  To take these certifications, candidates will need a current Certification Hub subscription. If they do not have a subscription, candidates should go here to subscribe. Their subscription will be valid for 12 months from the date of purchase. Certification Hub Exams are proctored remotely, so they will be available at any time.

Link to SCN blog on SAP Hybris Cloud for Customer Instructor-led training.

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      Author's profile photo Former Member
      Former Member

      Hello Colin Bailey,
      I am planning to take the certification and have some doubts regarding the same. Please clarify on the same :

      1. You mention that C_C4C10 will be retired by the year end. Can you clarify what it means. If I get certified on C4C10 now , does this mean that my certification will not be valid after 31st dec., 2016 ?

      2. Is C_C4C12 the alternative of C_C4C10??

      3. Also I have a Learning Hub access. But not a certification Hub Access. I understand that certification Hub is needed and i will need to subscribe it. May I know how long it took to get the access from the time of Payment??  I need to know this timeline before paying for the access.

      If you would help me by answering the above questions.. i would be grateful.

      Thanks in advance,


      Author's profile photo Former Member
      Former Member

      3) it would not take much time to get the Hub access. Once paid, within some days, SAP will send an email. then bind it with the s user. then we can log on to check the exam list, schedule the exam and take exam.

      I passed C4C12 last night with 70%. the cutting score is about 65%. We can check the exam information online. More than a half are not C4C12 but C4C10, or even C4C30, C4C50. And we need to be quite familiar with the system. C4C10 and C4C12 course books only are not enough.

      Albert Zou

      Author's profile photo Former Member
      Former Member

      Hey ,

      Congrats..on clearing C4C12 🙂

      I have cleared C4C10 🙂

      Author's profile photo Colin Bailey
      Colin Bailey
      Blog Post Author

      Hello Vatsan

      Apologies for the delayed reply.

      1. Please refer to the webpage which explains the Valid Certifications list. In there if you follow the link "List of Valid  Exams", and scroll down that list you'll see that there is  a list of retired exams in the grace period of one year. This exam would then be in Credential Manager, within the grace period, to 31st December 2017.

      2. We retire, update and create new exams from time to time. In 2016 rather than update the C_C4C10_2015 to a new exam for "SAP Hybris Cloud for Customer", instead we have a new exam for "SAP Hybris Cloud for Sales" C_C4C12_2016.

      3. You will need to subscribe to Certification Hub. It is best for details to refer to the SAP Education team where you are located. Find their details under CONTACT at the bottom of page  They should be able to explain any time lapse that they may need for credit checking etc

      Author's profile photo Former Member
      Former Member

      Thanks a Lot on the assistance.

      I took up the exam and cleared C4C10.


      Author's profile photo Former Member
      Former Member

      Hey Srivatsan,

      Do you have any sources of information (other than the obvious first hand experience) for preparing for the exam?  I have been having trouble clearing it with the course content and just my own system use.