Scenario: You want to track the System Usage (e.g. Logon activities, Usage by Date, Usage by Device, Active/Inactive Users etc.).

Usage Statistics:

  1. Go to the Analysis work center in HTML UI.
  2. Go to the Usage Statistics tab.
  3. Click on tab Usage by Date – Here you can track the usage of the system by users during a particular period/date.
  4. Click on Usage by Client and Device – Here you can track system usage on particular Devices & Clients for a particular period/date.

* You can also access Usage Statistics from Administrator work center. in Silverlight UI

  1. Go to the Administrator work center.
  2. Go to the General Settings view.
  3. Find the section Usage and Response Time Statistics.
  4. Click on Usage Statistics.

Usage by Date:

Usgae_Stat_Report.JPG

Usage by Client and Device:

Usage by Client and Device.JPG

How to enable the Usage Statistics View for the User/Business Role:

Assign work center view ID COD_USAGE_REPORTING to the User/Business Role.

  1. Go to the Application and User Management work center.
  2. Go to the User and Access Management view.
  3. Go to the Business Users subview.
  4. Select the user -> Click on Edit – Access Rights.
  5. Expand work center COD_ANALYSIS.
  6. Assign work center view ID COD_USAGE_REPORTING to the user.

**Same is applicable for Business Roles.

UsageStat.PNG

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2 Comments

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  1. Sandico Mark

    Hi Suman, Thanks for this – question, in the ‘Usage by Date’ graph, what does Active Users mean? Just how many unique users have logged into C4C on that date or is there a certain activity/action they have done that drives this metric? It would be nice to know who actually did something that day versus just logging in.

    Thanks in advance

    (0) 
    1. Suman Saurabh Post author

      Hi Sandico,

      Here Active users are just how many unique users have logged into C4C.

      For your other questions, you may try out some other reports (currently in Beta Version), please check the section “Performance Reports: Usage and Response Times” in 1605 Admin guide.

      Regards,

      Suman

      (0) 

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