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SAP Product Support tries to be proactive in giving resolutions out to the customer to be readily before the need arises.

Based on some internal installation of SAP Work Manager 6.1+ (released on SMP 3.0)  the following KBA articles will help users troubleshoot Work Manager notification related issue.

Work Manager 6.3

2211638 – ContractStartTime and ContractEndTime is blank – SAP Work Manager Customer Service 2.1

2262638 – SAP Work Mgr – Unable to receive notification objects using the push mechanism

Work Manager 6.2

2319195 – Error while updating Notification status from mobile device – SAP Work Manager

2240777 – Notification attachments are not getting downloaded to client – SAP Work Manager

2174792 – status update “RECEIVED” does not update the backend on initial transmit for Workorder and Notifications (PM and CS) – SAP Work Manager

2211638 – ContractStartTime and ContractEndTime is blank – SAP Work Manager Customer Service 2.1

2140173 – Shortdump ITAB_DUPLICATE_KEY during synchornization – SAP Work Manager

2154545 – Complex Table Functional Location filter is not working in Mobile Data Object Configuration – SAP Work Manager 6.2

Work Manager 6.1

2272922 – Longtext of notification activity cannot be maintained

2288259 – Second user transmit uses existing connection created from first user

2143522 – Emergency Work Order Push not working after upgrade – SAP Work Manager

Work Manager 6.x

2196390 – No group description when creating WO notifications

2187243 – WO Notification Activity Notes are empty

2158332 – NotificationPostSteplet – error on SAP Work Manager- Agentry

SAP Note:

2307067 – Prevent Notification update after notification complete (NOCO) is set

2262638 – SAP Work Mgr – Unable to receive notification objects using the push mechanism

2305870 – SAP Work Manager – Add work order action is disabled in the notification tab

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You may bookmark this article as we plan to update this article with new SAP notes/KBA/resolution later.

Best Regards,

Chung Yu

SAP Senior Support Engineer

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