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Welcome to SAP Enterprise Support Academy News, the information channel that keeps you informed about learning and enablement topics in the context of SAP Enterprise Support. To learn more about SAP Enterprise Support Academy, visit our landing page at support.sap.com/esacademy.



August 2016 Edition

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This month, we’re happy to announce new Customer Center of Expertise (Customer COE) meet-the-expert sessions. The Customer COE is the central collaboration hub for SAP business and IT departments to work with you on all aspects of your SAP Solution. The session portfolio is based on feedback from customers and user groups and aims to support Customer COEs in fulfilling their tasks and responsibilities. The following session is available for all Customer COEs free of charge (irrespective of the support contract):

What a Customer COE should know about Incident Management (SAP ONE Support Launchpad Incident Form)
With this webinar we provide a general overview about SAP Support essentials and what a Customer COE should know about SAP Incident Management. Special focus will be the SAP ONE Support Launchpad Incident Form.

  >> Register here


SAP Enterprise Support Academy Event Calendar

Here’s your direct access to the calendar of expert-led events (meet-the-expert-sessions and expert-guided implementations) that are scheduled within your regional timezone:

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Heads-up: SAP SuccessFactors Q3 Release Information Webinars

Registration for this quarter’s Release Information webinars has opened. Don’t miss these sessions, where SAP SuccessFactors product managers present important information about this quarter’s enhancements and innovations.


Replays Available: Learn How to Implement SAP SuccessFactors Integration Scenarios

Watch our session replays to learn how to implement the different integration options to migrate data to/from SAP ERP HCM and SAP SuccessFactors.


Looking for How-to… Information for SAP HANA Cloud Platform, Mobile Services?

We have released a series of new tutorials for SAP HANA Cloud Platform, mobile services. These short and concise tutorials will teach you how to make configuration and system settings (in the context of system operations), providing how-to knowledge in an efficient way.


New Best-Practice Guide: SAP Consumer Insight 365 – Footfall Analysis

SAP Consumer Insight 365 gathers all essential consumer data from a specified location for a selected period of time. With this best-practice guide you can learn how to use footfall analysis, which is an essential aspect of SAP Consumer Insight 365.


Komatsu Cummins Chile Benefits from SAP Enterprise Support Value Map

Watch this video to see how Komatsu Cummins Chile took advantage of SAP Enterprise Support Value Map for HANA to safeguard their SAP HANA Implementation and finish under budget and ahead of schedule.


openSAP Courses in Q3 2016

The following openSAP courses are currently available for registration:



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