There are several work center views in the Service work center that share the same access context. This means that whichever access restriction is the most lenient will be applied to all the views sharing the same context. In order to ensure consistent access for your business users you have to apply the same access restrictions for these views in your business roles.
Here is the list of work center views sharing the same access context:
|Work Center View ID||Work Center View Name||Comment|
|SEOD_TICKETMD_SADL_WCVIEW||Tickets||current ticket view desktop and mobile enabled|
|SEOD_DESKTOP_NAVIGATION||Technical: Desktop Navigation||technical view – not visible to the end user|
|SEOD_TABLET_NAVIGATION||Technical: Tablet Navigation||technical view – not visible to the end user|
|SEOD_TICKET_SADL_WCVIEW||Tickets||old ticket view which can be unassigned|