C4C – International address & ERP R/3 integration overview

C4C and R/3 allow to store international addresses for customers.

This feature allows you to store addresses of customers in different scripts like Arabic or Simplified Chinese along with Latin Latin characters .

Typically Latin characters are the default for an international system and the country specific characters are stored in the additional international address. You can maintain the international address in the address tab of the customer master data by pushing the edit button for an existing address and choosing the character  version for the international address.

In order to have this feature active you have to activate it in scoping.

…and specify the allowed address versions in finetuning

If your overall system should be Latin (normal case) you should choose Latin as activ & default. All other allowed letter versions should be set to active.

Good to know:  

1. The log on language has no dependency to the address version or vice versa. No matter with what language you log on- you always see the default character version.

2. For print forms the international address version is derived under certain conditions and printed- this needs to be individually tested/checked and is no subject of this blog

Integration with R/3

The international address is replicated to R/3 in the standard customer replication (if set up correctly 🙂 )

Important to know:

The set up and definition of the default address in C4C differs a little bit to the set up in R/3.

In C4C you specify the system default and the optional character version in the finetuning table above.

In R/3 the default is not specified in the customizing of the international address versions-but is the system default.

In the international address version customizing only the alternative versions are specified.

Note: ‘international’ in R/3 corresponds to ‘Latin’ in C4C.

So if you set up your C4C system by default in Latin and optional Chinese- you have to specify in the C4C finetuning  Latin as active & default and Chinese as active.

In R/3 you would only specify Chinese as active.

If you work mainly in China- you would set up your C4C by default in Chinese by flagging Chinese as active & default and Latin as active

In R/3 you would choose ‘international’ (since this corresponds to Latin)