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“ Everything you always wanted (and need) to know about your SAP Support but did not know who to ask. ”

We have brought together top SAP Support experts who will help you know what you need to know and answer your questions.

ASUG and SAP are both committed to helping SAP customers drive maximum benefit from their investments in SAP support. As such, we are pleased to invite you and your colleagues to a twelve-episode webcast series that will provide insights from SAP experts on how to leverage the services and tools available through your support investment to:

  • Enhance your current landscapes and optimize your upcoming projects.
  • Advance business and technical enablement of end-to-end operations.

We’ll also break down the “Top 10” ways to get the most out of your current investment in this virtual Lunch-and-Learn series, and show you how to best unlock the value of SAP Support at your company.


Discover tips and tricks on how to unlock more value from what you are already paying for each year with your SAP software maintenance fees.


Here are some of the topics that we will be covering:


July 14: You Don’t Know What Your Don’t Know – Understand and Get More Value from Your SAP Support Investment


July 21: Improve Your Business Outcomes with SAP Enterprise Support


July 28: Using the Right Tool at the Right Time


August 4: What Every Customer Should Know: Essential Tips on SAP Incident Processing


August 11: SAP ONE Support Launchpad: Personalized Access to the Support World


August 18: Optimize Projects and Enhance Your Landscape with Continuous Quality Checks


August 25: What’s a Customer COE, and Why It’s Important for Your Business


September 1: Collaborate and Maximize Your Success with SAP Enterprise Support Value Maps


September 8: Increase Your IT and Business Users’ Skillset and Maturity at No Additional Cost


September 15: Fast Track Your Path to Discovering SAP Innovations


September 22: What’s in SAP Solution Manager 7.2 and Creating a Business Case

September 29: It’s Not Over Yet. What We Learned and What’s Next



Join us for one or more of these webcasts to help you and your organization extract more value from what you are paying each you in your SAP maintenance dollars.


If you can’t attend the day and time of the session no worries, you should still signup to have the presentations and recordings sent to you



Mark your calendar and register via this registration link for one or more webcasts at once

More details on all 12 Episodes of this webcast series

Episode 1 – July 14

You Don’t Know What You Don’t Know – Understand and Get More Value from your SAP Support Investment

Upgrade projects. Go-lives. New implementations. Improving current business processes. Service Level Agreement for mission-critical support incidents. What do these things have in common? SAP Enterprise Support. Learn how to leverage the services and tools available through your support investment with SAP to optimize your upcoming projects and enhance your current landscapes. We’ll show you how to tap into the resources available to advance business and technical enablement of your end-to-end operations.

Find out what services and tools are available to you through SAP Enterprise Support, such as the SAP Enterprise Support Academy, which provides knowledge transfer, and enablement, and increases IT and business-user skillset and maturity. Also learn more about the next eleven webcasts in this very informative webcast series that should not be missed, as well as the topics we will be covering in detail.

Join us to learn about the Top 10 ways to get more value for your SAP maintenance dollars.

Speakers: VerNeil Mesecher, SAP, Kristen Scheffler, SAP

Episode 2 – July 21

Improve Your Business Outcomes with SAP Enterprise Support

Customers should engage with SAP to receive the most business value from their licenses and support. This session will explain how, through better understanding and engagement of SAP Enterprise Support, you can improve your business outcomes, internal processes, and keep your SAP investments running well through 2025. You will see how the Business Scenario Recommendations for SAP® S/4HANA and SAP® Fiori Apps Library help you identify ways to bridge the gap between business needs and technical information regarding your use of SAP innovations all within your existing SAP Business Suite license.  Learn the support best practices that can help you with transformative industry insights and better business outcomes. 

Speaker: Oliver Hid Arida and Pattabhi Peddinti, SAP

Episode 3 – July 28

Using the Right Tool at the Right Time

Would your IT and business teams benefit from an overview of what they can use with SAP Enterprise Support? Who do you contact to request this? How do you receive notifications about upcoming learning sessions offered through the SAP Enterprise Support Academy? What is an Enterprise Support Report, why is it beneficial to you, and how do you get one? What is a Solution Manager Readiness Check and how will it help me? We’ll provide the guidance you need to be able to take full advantage of Enterprise Support services and tools so that you will know when to use them, why you would want to use them, and who you can contact.

Speaker: Rita Battles, SAP

Episode 4 – August 4

What Every Customer Should Know: Essential Tips on SAP Incident Processing

Did you know there are ten Global Support Centers (GSC) providing 24/7 support for customers around the world? Learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to solution. Learning about how the incident process benefits customers’ understanding, involvement, and solution on how SAP Support initially reviews new incidents, partners with the customer on troubleshooting and analyzing the SAP Support request, and provides a solution that benefits the customer and addresses any future concerns. The presentation will discuss the incident process flow, different communication types, expediting communication between everyone involved, how to use online sessions to expedite the process, solution management, and how to partner with SAP to make the most of your support interaction for a rapid solution.

Speaker: Mandy Spivey, SAP

Episode 5 – August 11

SAP ONE Support Launchpad: Personalized Access to the Support World

Today’s users, especially if they work in a hybrid context, find their applications and information, which are required to perform service- and support-related tasks, in various places and various portals.

It is SAP’s motivation to offer all users, independent of their solution, a harmonized, personalized, and easily accessible central entry point.

This session will explain and demonstrate how this has been realized by the SAP ONE Support Launchpad and the new SAP® Fiori-based Service and Support Applications. You will gain firsthand insight through demos of the new SAP ONE Support Launchpad; the new Search, which is closely integrated into the Applications; the Personalization approach; and concepts like Favorites, Feeds, and much more.

Speaker: Arno Helmling, SAP

Episode 6 – August 18

Optimize Projects and Enhance Your Landscape with Continuous Quality Checks

In today’s globally interconnected world, support should be something more than a help desk. With SAP Enterprise Support, you gain far more. You get a proactive support engagement that helps you implement, operate, and innovate better so that you can lead and succeed. We’ll help you implement better by leveraging Remote Support Services, included with Enterprise Support, which will help ensure successful go-lives and mitigate risk of implementations. We’ll help you operate better by leveraging Remote Support Services, included with Enterprise Support, to lower cost of operations by addressing areas such as Security Optimization, Data Volume Size and Growth, Custom Code, and more. We’ll help you innovate better through Remote Support Services, included with Enterprise Support, to allow you to quickly identify functionality and innovation that matters to your specific business and also minimize downtime and disruption during projects such as Enhancement Pack upgrades.

Speaker: Zeynep England, SAP

Episode 7 – August 25

What’s a Customer COE, and Why It’s Important for Your Business

A Customer Center of Expertise (COE) is the single source of truth and hub for functional collaboration between business and IT. It helps to increase the transparency of business processes. It helps manage mission-critical operations and brings together all stakeholders to resolve challenges and issues. The Customer COE has four basic functions: Information Management, Support Operations, Contract and License Management, and Innovation and Influence. In this session, you will learn how to become a certified Customer COE with SAP, why this is important for you, and what benefits you can expect to receive.

Speaker: Danelle Brady, SAP and Laura Howard, SAP

Episode 8 – September 1

Collaborate and Maximize Your Success with SAP Enterprise Support Value Maps

Working on a data volume archiving strategy and looking for expert guidance? Thinking about Mobility and don’t know what approach to take? Wanting to see what other customers are doing with SAP® S/4HANA? These are just some of the questions we hear from customers, and now there is a place to get them answered. Introducing SAP Enterprise Support Value Maps. SAP Enterprise Support Value Maps help you to navigate intuitively through services, offerings, and tools available from SAP Enterprise Support. Learn more about this on-demand, 24/7 collaborative and social network platform that connects you directly with SAP experts, engineers, and peers.

Speaker: Rashi Khare, SAP 

Episode 9 – September 8

Increase Your IT and Business Users’ Skillset and Maturity at No Additional Cost

Are you aware that Enterprise Support offers multiple learning formats for your IT and business users at no additional cost? Introducing the SAP Enterprise Support Academy. This program helps you build up the knowledge and skills needed to fully maximize your investment with SAP. You have access to learning content and services in multiple formats, supporting different learning styles and needs, from ad hoc problem solving to structured, long-term knowledge acquisition. Join us to learn how to leverage and use these amazing educational opportunities within your business.

Speaker: Shawn Zdinak, SAP


Episode 10 – September 15

Fast Track Your Path to Discovering SAP Innovations

SAP has made it faster and easier for customers to learn about the 1,000-plus innovations related to SAP Business Suite, analytics, in-memory, mobility, SAP® Fiori, User Interface, and more.

Walk away with the knowledge needed to use the Innovation Discovery Tool and obtain specific recommendations about the SAP functions and innovations most relevant to your company’s investments.

Speaker: Kristen Scheffler, SAP


Episode 11 – September 22

What’s in SAP Solution Manager 7.2 and Creating a Business Case

This session will identify metrics you might use in creating your SAP Solution Manager business case and help you translate them into monetary value. With many new features appearing in SAP Solution Manager 7.2 you will learn: How to explain the business benefit and be able to estimate potential value, the key value drivers that might be used in an SAP Solution Manager business case, and possible “quick-win” methods to engage with SAP Enterprise Support.

Speakers: Oliver Hid Arida, SAP, and Pattabhi Peddinti, SAP

Episode 12: September 29

It’s Not Over Yet. What We Learned and What’s Next.

In the past eleven episodes, we took you through the various ways to get more value from support. We gained a lot from this journey, received great feedback and, now, we want to share with you in this open forum what we learned and what’s next. Join us to discuss your thoughts and feedback about the series, what you would like to see and hear about in future sessions, and what we can do moving forward to help you get more out of your SAP support investment. 

Bring your questions and we will help you get them answered.

Speakers: Paul Kurchina, ASUG, VerNeil Mesecher, SAP, Kristen Scheffler, SAP



Register here  for one or more webcasts

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