…To Data Driven Decisions
SAP UEM tracks:
- Response Time as experienced by the end user, including transaction response and navigation response, this is the user response time experienced from their workstation, a true measure of how the user interacts with the application.
- Quality of User Experience, including Infrastructure errors from operating systems, servers, networks, & databases; and application errors, such as ABAP Errors and “Method Not Allowed” messages
- Adoption and Usage Information, including user behaviour issues like user utilization, user errors, & active/idle time; and workflow issues such as process proficiency and compliance.
We collect all mentioned data and make this visible for you via Business Objects dashboards so you can drill down and filter on specific user groups, systems, transactions, periods. These management reporting features enable you to analyse user AND system behaviour from different angles.These are key perceptions on which you can base real decisions – decisions such as:
- Which areas need technical attention
- Where to invest process optimisation effort
- Which people and which subjects to direct training to
This ability to focus allows for continuous improvement and contribution toward efficiency and productivity initiatives, accelerating user adoption and driving a measurable return on investment.
I hope you have enjoyed this Wise-Up follow-on blog post and trust you will join the next installment “Is the 70:20:10 approach disrupting the L&D world as we know it? – How SAP delivers this model internally to drive business through the SAP ecosystem” by Donald Ross on 13th July.
As this week’s blog bonus, here’s a link to an interesting piece by Janine Caldarella of SAP Training and Education – 6 Similarities between SAP User Experience Management (UEM by Knoa) and the TV Show Undercover Boss.