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Author's profile photo James Pearce

Solution Manager Update – One month to go!

See below the July and August Expert Guided Implementation schedules (EGI’s) – these are free with Enterprise Support.

Solution Manager 7.2 – One month to General Availability

Having covered some key features of 7.2 in previous blog I am now getting excited by what is going to improve my life as a user of Solman ITSM. Below are the 5 key enhancements I am looking forward to getting my hands on after our upgrade (time to start planning!).

New Fiori Launch Pad. This will simplify the access to my normal daily processing and bring back the count of new incidents in my queue.


New responsive “my incident” Fiori app for mobile processing. This is a biggie as I am on the road allot and struggle to process incidents in a timely manner.


Embedded fuzzy search across all objects. This does require TREX if not going to HANA database.Solman_search.png

Auto refresh of widgets/searches. This will provide push notifications so we don’t have to run reports to check for new incidents etc.


New Analytics. Configurable KPI content with new SAPUI5 Analytics Launchpad.


E-mail Management Enhancements. Can finally send HTML mail with URL link to Incident. This will also enable us to remove customization for creating incident from inbound e-mail.

All in all, a decent amount of improvements to look forward to. Also Remember to Register for SAP TechEd 2016 – Las Vegas, September 19–23, 2016 – Save $100 through August 26. GROM will have a booth and will be discussing our experiences with Solution Manager 7.2 in great detail.

EGI’s – North America Schedule for July 2016:

To view Online schedule for Expert Guided Implementation sessions select all delivery methods and use the “Region” search filter to refine the search results:

  Meet the Expert (1-hour presentation – replays available):

  North America Schedule for August 2016: 

  Meet the Expert (1-hour presentation – replays available):

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