Hello Everyone,

In today’s topic we are going to learn about how to search SAP notes and SAP Knowledge Base Articles (KBA) through SAP ONE Support Launchpad

What is SAP notes and SAP Knowledge Base Articles?

(Ref: SAP Note & Knowledge Base Article Search | SAP Support Portal)


SAP Notes and SAP Knowledge Base Articles (KBA) are support documents to help you find answers to questions arising from your daily work with SAP software products.

What is the difference between SAP notes and SAP Knowledge Base Articles?

(Ref: SAP Note & Knowledge Base Article Search | SAP Support Portal)

SAP Notes

80% of SAP Notes contain coding corrections

Solve complex technical issues

Most SAP Notes contain the description of the issue from a business perspective as well as the technical solution

Implementation tool for the coding corrections is available to help customer to implement SAP Notes

Translated into English, German and Japanese 

SAP Knowledge Base Articles (KBA)

No coding corrections

Incident-specific documents

Instant publishing

Enriched content (embedded screenshots)

Rating features to provide feedback on the quality of a KBA

How to Search for SAP notes and SAP Knowledge Base Articles?

In order to search for SAP notes and SAP Knowledge Base Articles you need to open SAP ONE Support Launchpad

Once you have it open click on Fins a Solution tile under “Solutions / Incidents”

For Example:

You are in ERP Production system and getting error when trying to display a material document from the purchase order history for an item in transaction ME23N, the dump CONVT_OVERFLOW occurs in program SAPLEINR.

How are you going to perform search on this error?

You already know from previous question where to look for SAP Note. Once you have search window open start typing error in search box shown as below

My search term is : SAPLEINR CONVT_OVERFLOW ME23N

Tip: Try to provide keywords in search term including error and transaction code (This will narrow down search results)


Now as you see below I have found one SAP note for my error. Click on it to open it.


How to find SAP note is applicable to my system or not?

Once you have SAP note open go to section “Software Components” as shown below for example note

As I can see this note is released for SAP_APPL 604, 605, 606, 616 and 617 versions.

Now in SAP system go to Menu item System and Status… to check our Software Component version.

Click on button shown as below under system data

Now you will see screen as below. Search for software component  mention by SAP note and look for it’s version

Example ONE

 

Example TWO

On same SAP note you can see Support Packages section. Looking at this screen you can say correction for your error is in SAP_APPL 606 Support Pack 15 available (SAPKH – SW comp.; 606 – SW com. Ver.; 15 – Support pack ) OR Apply this note to fix issue.

Question for you is…

Looking at screen below reply to this post and say for which system this SAP note shown in example is applicable?

ER1:

ER2:

What is Prerequisites section in SAP note?

This section is referring that applying this sap note needs to meet prerequisites shown as below. We need to make sure we meet prerequisites prior apply this note to our system.

Side-Effects of SAP Notes (Ref: SAP Note & Knowledge Base Article Search | SAP Support Portal)

When applying one or more support packages, it is possible that some notes in the support packages may cause harmful side-effects in other areas of your SAP system. When SAP has identifies this situation, a new note will be created to correct the side-effect problem. This note will eventually be included in a future support package.

If you are planning to apply one or more support packages, you can use the report on Side-Effects of SAP Notes to find out what additional notes you need to apply to correct anyside-effect conditions.

Tip for the day:

If you know SAP Note number and you want to open that SAP note directly without going in to search. You have this option available direct on main screen on SAP Support website main page.

Thank you for reading and let me know if you have any question regarding this document.

Regards,

Yogesh

To report this post you need to login first.

1 Comment

You must be Logged on to comment or reply to a post.

  1. Guillermo Ballesteros

    Hi Yogesh!

    Thanks for sharing this information with the community! 🙂

    Let me add, that we have some useful tools which help to search for existing corrections directly from inside the system. ANST transaction can be used to reproduce a problem, record a trace with the code and then search existing related notes (considering support package level of the system).

    On the other hand, PANKS feature allows a search from inside any message description or also from ST22 transaction you can enter a dump and search for notes related to it!

    I think the best way to introduce them is with a few videos with examples:

    Hope you like them, feel free to try and share 😀

    Best regards

    (0) 

Leave a Reply