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Author's profile photo Yogesh Patel

How to create SAP Support Incident (Legacy Name: OSS Support message)

Hello All,

The support application you are using has been replaced by a modern application in the SAP ONE Support Launchpad. Starting August 15, 2016, access to this legacy tool will no longer be available. I want to take some time and introduce this application to you. When you open SAP ONE Support Launchpad it will be look like shown as below.

How to create SAP Support Incident (Legacy Name: OSS Support message)

In order to get to SAP ONE Support Launchpad you can go to SAP Support website and click on Start using the Launchpad now! Button as shown below.

On next screen click on

You will see screen as below as soon as you login to SAP ONE Support Launchpad

Click on button called “Find a Solution” under Solution / Incidents

Start Searching for issue you are facing in SAP system as shown below.

Note: Shortcut to this page is

Once search result appear as you can see it is showing multiple results as below. If you find solution of your problem you can fix it without creating SAP Incident and if, you are unable to find solution proceed with next step.

Click on button as shown below

Provide details on form as shown below and press   button

Note: If you lucky enough you will get button beside Submit button. This button will allow you to talk SAP Support person directly to resolve your issue.

How can I Search SAP Incident I previously created?

You have 2 available options

ONE : Through SAP ONE Support Launchpad

SECOND: Through SAP Support website

Thank you for reading and let me know if you have any question regarding this document.


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