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Use Case:

Based on the business process, tasks(approval, notification) are created and assigned to the responsible person(s).User can see these tasks in Manage My Area or Inbox workcenter view.

Example:

User A is creating a shopping cart and this goes to approval for user B.

If user B logs in to the Byd System then he can see and act on these tasks.User may desire to receive an email to be triggered for certain kind of important tasks, so that they can act on them quickly.

Solution:

Business user can subscribe for email to be sent whenever certain kind of tasks are created.For example, if user wants to get email for shopping cart approval, then he could subscribe for email for that task type.

Detailed Explanation:


Step1: Business configuration:

Customer can decide whether they need email along with the business tasks.Basedon this they can set the business configuration.

BC config.jpg

Step2 : Subscribe for email


User can subscribe for email from Home->Work->Inbox

Subscribe.png


This setting is user specific. If user has valid email id maintained in the system, then they can subscribe for the required task type.

Tasktype.png


Step3 : Business object instance creation


Shopping cart instance created and this went for approval.


/wp-content/uploads/2016/06/shop_982438.png


Approval Tasks can be seen in Manage My Area->Approvals

/wp-content/uploads/2016/06/shop2_982446.png

User gets email notification for the created tasks.

/wp-content/uploads/2016/06/mail_982447.png


Summary:


With this feature, User can subscribe for email when tasks are created.This will help to fasten the business process.


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1 Comment

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  1. Maria Chapa

    Hello! This is a very informative post. How would we go about changing the email address these notifications are generated from? (If we created a similar donotreply address in our domain?) Thank you!

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