Usability testing allows software developers, product managers, and designers to validate that the software they created aligns with user expectations. It is an opportunity to watch how people of varying skill levels interact with a product, usually by performing a defined series of tasks with minimal instructions. Usability testing can often reveal features that are not as intuitive as the developers thought.
In this latest version of Productivity Power Play, Sylvia Barnard discusses the importance of usability testing, how we use this customer feedback to improve SAP Screen Personas, and how you can do your own usability testing.
She shows a specific example of how usability testing caused us to change several buttons in SAP Screen Personas to avoid universal confusion among the testers.