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If you encounter cases where you need to schedule a follow up visit of a technician for a given service call, or if you need to schedule a certain visit for multiple technician, we recommend that you activate the multiple scheduling functionality.

From SAP Business One Main Menu choose: Administration > System Initialization > Document Settings > General tab, and select the “Enable Multiple Scheduling for Service Call” checkbox.

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After choosing the Update button, the Scheduling tab in the Service Call window is updated with an enhanced structure, where you can schedule multiple visit for a given technician and assign visits to multiple technician if required.

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NOTE: This setting is irreversible due to database structure change that occurs while activating this option.

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