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Upcoming – what happened at SAPPHIRENOW


You can watch the recording here: https://sap.na.pgiconnect.com/p9n1ie9cfic/ – courtesy of Maria Farrales

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Source: SAP

Audrey Stevenson lead the call, working on gamification for the last 4 years

Abstract: Abstract Learn about what will be changing with SCN’s Reputation and Gamification Program, and get a chance to ask questions directly to SCN’s community managers and Reputation program experts

Presenter: Audrey Stevenson & Caroleigh Deneen – SCN Community Manager and Sr. Gamification Consultant

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Source: SAP

Above is the agenda

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Source: SAP

In 2012, moved to Jive, new gamification launched in 2013

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Source: SAP

625+ topic leaders, 50+ members of the month

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Source: SAP

Some lessons learned; lead to points chasers

Quality needs to be a bigger focus, not activity

You want to have a rich experience that is not about points or missions

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Source: SAP

No more rankings

Opportunity to move away from PBL (points, badges, leaderboards) – do more to reward quality

Jason Cao: “Even though gamification brought some negative behaviour, it is also gamification that corrected these unwanted behaviours”

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Source: SAP

Instill confidence in content, drive quality

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Source: SAP

Main elements of new program

Moving away from points

Karma credits will reward quality contributions

Will use SAP gamification service

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Source: SAP

Above shows the roll-outs at a high level
Agile development; will be coming out in different points in time, and not sure of order
Topic leader contest is over

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Source: SAP

What doesn’t change and does change prior to launch

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Source:SAP

Role icon remains

Followers remain

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Source: SAP

Karma credits are embedded

Not showing Karma credits to other members

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Source: SAP

New reputation score is shown above

“participation in both blogs and answers will contribute to both reputation score and expertise score;” – Caroleigh Deneen

Reputation snapshot will be there

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Source: SAP

Reputation score; above is the member’s own view

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Source: SAP

Based on primary tags

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Source: SAP

Current SCN have level in the forums

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Source: SAP

User view

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Source: SAP

What changes, part 1

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Source: SAP

Leaderboards end at cutover

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Source: SAP
Beta missions, profile, it is open
http://go.sap.com/community/beta.html
Status update http://scn.sap.com/docs/DOC-63650

Question & Answer
Q: Who ranks content to determine expertise score?
A: Based on community feedback + other things

Q: Will SAP certification for trainings also part of the reputation
A: Not right away

Q: migrated content – will that contribute reputation score?
A: would not count (current plan)

Q: Based on HCP gamification service, as a community platform, will Inside Tracks have ability to request gamificaiton missions?
A: Have a mission request program for internal SAP stakeholders; something like to do


Discussion:
“the universal profile will bring some integration across SAP platforms, but which ones, and how, and when are still in the works”

“regarding measuring knowledge, I agree there are limits to measuring based on feedback; we will include things like certification and participation in tutorials, events, etc as this program further matures and we can connect other systems,” – most of these comments are by Caroleigh

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3 Comments

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  1. Jason Cao

    Thanks for sharing notes and slides from this call Tammy! 🙂

    Reputation is such an important topic for everyone. I hope SCN members will watch the replay to get a glimpse of big changes to come for this community’s Reputation and Gamification program.

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