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Author's profile photo Tammy Powlas

New SAP Community Call – SCN Reputation Program Reloaded

Upcoming – what happened at SAPPHIRENOW

You can watch the recording here: – courtesy of Maria Farrales


Source: SAP

Audrey Stevenson lead the call, working on gamification for the last 4 years

Abstract: Abstract Learn about what will be changing with SCN’s Reputation and Gamification Program, and get a chance to ask questions directly to SCN’s community managers and Reputation program experts

Presenter: Audrey Stevenson & Caroleigh Deneen – SCN Community Manager and Sr. Gamification Consultant


Source: SAP

Above is the agenda


Source: SAP

In 2012, moved to Jive, new gamification launched in 2013


Source: SAP

625+ topic leaders, 50+ members of the month


Source: SAP

Some lessons learned; lead to points chasers

Quality needs to be a bigger focus, not activity

You want to have a rich experience that is not about points or missions


Source: SAP

No more rankings

Opportunity to move away from PBL (points, badges, leaderboards) – do more to reward quality

Jason Cao: “Even though gamification brought some negative behaviour, it is also gamification that corrected these unwanted behaviours”


Source: SAP

Instill confidence in content, drive quality


Source: SAP

Main elements of new program

Moving away from points

Karma credits will reward quality contributions

Will use SAP gamification service


Source: SAP

Above shows the roll-outs at a high level
Agile development; will be coming out in different points in time, and not sure of order
Topic leader contest is over


Source: SAP

What doesn’t change and does change prior to launch



Role icon remains

Followers remain


Source: SAP

Karma credits are embedded

Not showing Karma credits to other members


Source: SAP

New reputation score is shown above

“participation in both blogs and answers will contribute to both reputation score and expertise score;” – Caroleigh Deneen

Reputation snapshot will be there


Source: SAP

Reputation score; above is the member’s own view


Source: SAP

Based on primary tags


Source: SAP

Current SCN have level in the forums


Source: SAP

User view


Source: SAP

What changes, part 1


Source: SAP

Leaderboards end at cutover


Source: SAP
Beta missions, profile, it is open
Status update

Question & Answer
Q: Who ranks content to determine expertise score?
A: Based on community feedback + other things

Q: Will SAP certification for trainings also part of the reputation
A: Not right away

Q: migrated content – will that contribute reputation score?
A: would not count (current plan)

Q: Based on HCP gamification service, as a community platform, will Inside Tracks have ability to request gamificaiton missions?
A: Have a mission request program for internal SAP stakeholders; something like to do

“the universal profile will bring some integration across SAP platforms, but which ones, and how, and when are still in the works”

“regarding measuring knowledge, I agree there are limits to measuring based on feedback; we will include things like certification and participation in tutorials, events, etc as this program further matures and we can connect other systems,” – most of these comments are by Caroleigh

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      Author's profile photo Jason Cao
      Jason Cao

      Thanks for sharing notes and slides from this call Tammy! 🙂

      Reputation is such an important topic for everyone. I hope SCN members will watch the replay to get a glimpse of big changes to come for this community's Reputation and Gamification program.

      Author's profile photo Matthias Steiner
      Matthias Steiner

      Thanks for the note-taking Tammy! I wasn't able to join in person, but from your notes I almost feel like I've been there. Much appreciated!

      Author's profile photo Former Member
      Former Member

      Thanks for the notes