Welcome back! This is the last blog in Analytics Enablement series.

 

Please refer to the link below for previous blogs:

 

Derive Business Insights using C4C Analytics

Derive Business Insights using SAP Hybris Cloud for Customer Analytics

 

http://scn.sap.com/community/cloud-for-customer/blog/2016/05/20/derive-business-insights-using-c4c-analytics

 

Reporting @ Cloud for Customer

 

http://scn.sap.com/community/cloud-for-customer/blog/2016/05/27/reporting-c4c

 

Interactive Dashboards

 

http://scn.sap.com/community/cloud-for-customer/blog/2016/06/03/interactive-dashboards

 

In this blog I will cover homepage based reporting.

 

SAP Hybris Cloud for Customer provides you option to track your performance right on the homepage. Various options are available for homepage based reporting to ensure that you never miss a KPI.

You can add reports directly on your homepage or can add a KPI tile.

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Let us look at each option below in detail.

 

Add Report

 

To add report on homepage the admin should go in Adapt mode and add the report to a role. Once the report is available to a role, end user can directly personalize to make the report visible/invisible on his/her homepage.

 

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You can click on homepage report tile to look at details of the report.

 

Add Report Tile

 

Aggregated reports can also be converted to a tile pattern.This pattern is available for tabular reports that have one or two KFs.

Once a report is added to homepage (following the above method), you can select a pattern for your report

 

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You can click on homepage tile to do further analysis.

 

Add KPI

 

Apart from basic reporting options, Cloud for Customer provides you option to do extensive analysis using KPI. KPI allows you to add multiple drill down reports/ dashboard to a tile.

 

You can also add reference or target values and measure your performance. KPI also provides you option to define threshold values. This helps you check where you stand currently.

 

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Once Admin makes a KPI tile available for a role, user can add the tile on his/her homepage.

 

Multiple patterns are available for you to choose from. These patterns change color depending on where you stand as compared to reference/threshold.

 

 

Hope you enjoyed reading about analytics features available in Cloud for Customer. These blogs give you just a high-level overview of the Cloud for Customer analytical functionalities. There is a plethora of things that you can achieve with Cloud for Customer Analytics. I will keep coming back to provide you more details.

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4 Comments

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  1. Thamilarasan Sethu

    Experts,

    Solution Version we are using is 1608. In Home Page Adaptation , not getting KPI option. Will you please let me know how to get that . Business Role Selected was SALES_MANAGER.

    KPI_Missing.PNG

    regards

    (0) 
  2. Thamilarasan Sethu

    Thank you , Pooja. Don’t we expect this to be available to the Administrator in Silverlight so that he/she can decide the tiles and the KPIs to be included for a given Business role and the end users can see that in HTML 5 and personalize ?. am I missing something here?..

    thanks

    (0) 

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