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Author's profile photo Pooja Bhalla

Cloud for Customer Homepage Reporting – Never miss a KPI

Welcome back! This is the last blog in Analytics Enablement series.

 

Please refer to the link below for previous blogs:

 

Derive Business Insights using C4C Analytics

Derive Business Insights using SAP Hybris Cloud for Customer Analytics

 

http://scn.sap.com/community/cloud-for-customer/blog/2016/05/20/derive-business-insights-using-c4c-analytics

 

Reporting @ Cloud for Customer

 

http://scn.sap.com/community/cloud-for-customer/blog/2016/05/27/reporting-c4c

 

Interactive Dashboards

 

http://scn.sap.com/community/cloud-for-customer/blog/2016/06/03/interactive-dashboards

 

In this blog I will cover homepage based reporting.

 

SAP Hybris Cloud for Customer provides you option to track your performance right on the homepage. Various options are available for homepage based reporting to ensure that you never miss a KPI.

You can add reports directly on your homepage or can add a KPI tile.

Blog 4 Image 1.jpg

 

Let us look at each option below in detail.

 

Add Report

 

To add report on homepage the admin should go in Adapt mode and add the report to a role. Once the report is available to a role, end user can directly personalize to make the report visible/invisible on his/her homepage.

 

Blog 4 image 2.jpg

 

Blog 4 image 3.jpg

 

You can click on homepage report tile to look at details of the report.

 

Add Report Tile

 

Aggregated reports can also be converted to a tile pattern.This pattern is available for tabular reports that have one or two KFs.

Once a report is added to homepage (following the above method), you can select a pattern for your report

 

Blog 4 image 4.jpg

 

You can click on homepage tile to do further analysis.

 

Add KPI

 

Apart from basic reporting options, Cloud for Customer provides you option to do extensive analysis using KPI. KPI allows you to add multiple drill down reports/ dashboard to a tile.

 

You can also add reference or target values and measure your performance. KPI also provides you option to define threshold values. This helps you check where you stand currently.

 

Blog 4 image 5.jpg

 

Once Admin makes a KPI tile available for a role, user can add the tile on his/her homepage.

 

Multiple patterns are available for you to choose from. These patterns change color depending on where you stand as compared to reference/threshold.

 

 

Hope you enjoyed reading about analytics features available in Cloud for Customer. These blogs give you just a high-level overview of the Cloud for Customer analytical functionalities. There is a plethora of things that you can achieve with Cloud for Customer Analytics. I will keep coming back to provide you more details.

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      15 Comments
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      Author's profile photo MURUGESAN DEVARAJAN
      MURUGESAN DEVARAJAN

      Thanks Pooja and it is really good info.

      Author's profile photo Former Member
      Former Member

      Experts,

      Solution Version we are using is 1608. In Home Page Adaptation , not getting KPI option. Will you please let me know how to get that . Business Role Selected was SALES_MANAGER.

      KPI_Missing.PNG

      regards

      Author's profile photo Pooja Bhalla
      Pooja Bhalla
      Blog Post Author

      Are you using silverlight? This will be available in HTML5.

      Author's profile photo Former Member
      Former Member

      Thank you , Pooja. Don't we expect this to be available to the Administrator in Silverlight so that he/she can decide the tiles and the KPIs to be included for a given Business role and the end users can see that in HTML 5 and personalize ?. am I missing something here?..

      thanks

      Author's profile photo Former Member
      Former Member

      Hi Pooja.

      Thanks for the blog.

      - I have one simple question, hope you can help me.

      Can I add the KPI created to the Dashboard that in have created in the ANALYSIS workcenter?

      And How to do it?

      /Kim

      Author's profile photo Pooja Bhalla
      Pooja Bhalla
      Blog Post Author

      Hi Kim,

      No you cannot add a KPI to dashboard.

       

      Regards

      Pooja

      Author's profile photo Mayank Rathee
      Mayank Rathee

      Can we Display the values on Homepage Tile KPIs in Lakhs and Crores in spite of millions and billions ?

      Author's profile photo Pooja Bhalla
      Pooja Bhalla
      Blog Post Author

       

      No it is not possible.

      Author's profile photo Mayank Rathee
      Mayank Rathee

      Thanks Pooja for a prompt reply.

       

      Is there a possibility of this being available in near future. Because the users over here in India are not very comfortable with "Millions". We have users in rural areas as well and quite a lot of users.

      Having the Indian number system(Lakhs/Crore) would really help in driving user friendliness.

       

      Regards,

      Mayank Rathee

       

      Author's profile photo Pooja Bhalla
      Pooja Bhalla
      Blog Post Author

      Hi Mayank,

       

      I can understand the request. Please raise it on idea forum. We will discuss and prioritize this.

      Regards

      Pooja

      Author's profile photo Eyad Rakouky
      Eyad Rakouky

      Hi Pooja Bhalla

      we need to get our KPIs with just one click.

      We are currently building these manually from the reports in the C4C.

      Can we cover this requirement with C4C?

       

      Regards

      Eyad

      Author's profile photo Pooja Bhalla
      Pooja Bhalla
      Blog Post Author

      Hi Eyad,

       

      Thanks for your feedback. Can we have a call to discuss the requirement?

       

      Regards

      Pooja

      Author's profile photo Pratik Shekokar
      Pratik Shekokar

      Hello Pooja,

      How can i achieve this in fiori UI.

      Regards,
      Pratik

      Author's profile photo Pooja Bhalla
      Pooja Bhalla
      Blog Post Author

      Hi Pratik,

      You can do this by editing the home page. Admin can adapt and end-user can personalize.

      Once you are in adapt or personalize mode then you can add tiles or groups.

       

      Regards

      Pooja

      Author's profile photo lacinak I
      lacinak I

      Hi Pooja,

      You've mentioned, that it's possible to add a dashboard to a tile? We have a requirement to add a Dashboard on a home screen, but there doesn't seem to be an option to do that. We can only add Reports, KPIs etc. but not the Dashboard

      Thanks

      Ivan