Skip to Content
Author's profile photo Kiran Karadi

“Call Me” Now! – New SAP RTC feature

Anybody can initiate real time communication with C4C user.  On one side its anybody with browser access and another side its C4C user.  Anybody could be customer, prospect, partner etc.

‘Call Me’ sample scenarios –

1. Omni-Channel – As an Agent, while I am interacting with customer through emails. I sense that I can be more effective with RTC. I trigger this with ‘Call Me’ feature.

2. Embedded in Portals – A a customer/partner, I can initiate RTC with C4C user. I can do so be click on ‘Call Me” link.

3. More…

Here is how it works –

1. Open Genband RTC within C4C. Go to Options settings and copy the URL.

2. Share URL through email or embed this URL in the portal

3. Anybody with access to this URL can initiate RTC with C4C user.

See attached screen shots –

Copy ‘Call Me’ Link –

Call Me Settings.jpg

User opens the link in a browser –

AnyUser Login.jpg

User initiates phone, video communication –

AnyUser Side.jpg

C4C User Accepts RTC request –

C4C User Side.jpg

Related Articles –

SAP RTC by Genband Available for Productive Use

Customer Engagement in Real-Time, Every Time

Assigned Tags

      Be the first to leave a comment
      You must be Logged on to comment or reply to a post.