We are glad to announce the new SAP Business One Note Search. This new application is available under the “Get Support” tab. With this newly refreshed application, you will enjoy a clean and intuitive user interface, as well as advanced filter options.
Check the video How to work with SAP Note search.
Associated with a better search UI for SAP notes, we also implemented a better end-to-end lifecycle for notes and started a quite extensive project to cleanup and review all existing notes for SAP Business One. Under this project, the number of released SBO* notes has been reduced by more than 18,000 notes, corresponding to ~80% of the non-archived notes as of Aug 2013.
As notes are the most important and central instrument in the lifecycle management of SAP Business One, we set the following objectives:
- Avoid waste caused by irrelevant SAP notes (spoiling search results, provoke useless accesses, and the use in customer incidents)
- Significantly reduce the number of notes released to external an increase the quality of the published material
- Simplify information search for SAP partners and customers, and SAP consultants via SAP notes
- Lower the total costs in areas of implementation, operation, support, and maintenance
We are constantly working on optimizing the SAP notes knowledge base for you, archiving remaining out-of-date notes and reviewing/improving all other notes (metadata such as validity, clarity, etc.). We also simplified the note categories in 2016, merged the category “consulting” into “FAQ”.