User experience is key to all technology adoption. When you embark on an SAP S/4HANA or SAP Fiori migration or deployment, it’s critical to understand how it will impact user experience. Change projects are often quite complex and the fact that the success of any migration or deployment depends on user adoption is often minimized or overlooked.
It’s important to closely examine user experience before, during and after a software deployment or migration project. Organizations experience more positive outcomes when users are engaged early on in the change process because they feel they’ve been listened to, their concerns are clearly understood and they’ve made a contribution to the overall success of the project.
The SAP User Experience Management application by Knoa enables organizations to collect the facts needed to better evaluate how people work and to determine what is needed to help them reach the next level of business excellence. It helps gather real-time data directly from users’ desktops to identify where problems exist, eliminating reliance on purely anecdotal evidence. Having accurate, real-time data at your fingertips to address process issues means less wasted time, happier software users, lower costs and a more rapid return on investment. And, for highly regulated industries it can also mean a reduction in risk and easier development of compliant best practices.
With SAP Fiori, Knoa’s User Experience Management software can provide insights into how effectively and efficiently users are interacting with the application. Are users actually using it? How are they interacting with different screens? Are transactions being completed faster and more efficiently? And if users are struggling, where exactly are the problems occurring? Gaining insight into these types of questions not only helps organizations streamline business processes, it helps make the overall enterprise more responsive to change.
Even after a migration or deployment project, SAP User Experience Management can be used to fine-tune how the workforce is working within the application. Since individuals, departments and groups may all be using the application differently, it’s necessary to review how each different type of user is interacting with the software. You’ll be able to see whether processes are being completed more efficiently, where users are still struggling and exactly where the most help is needed. All of this information allows organizations to respond quickly to keep the migration or deployment project moving toward success.