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This section describes the set-up of automatic E-mail notification.

EMAIL TO REPORTER ON TIME OF INCIDENT CREATION

  1. Action Profile Setup  : ZMIN_STD_MAIL

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  1. 1 Configuration of actions

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2. EMAIL TO SUPPORT TEAM VIA PFAC RULE IN BACKEND

Profile: ZMIN_STD_FIND_TEAM_SEND_EMAIL

ACTION PROFILE

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ACTION DEFINITION

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CONDITION CONFIGURATION

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3. EMAIL TO MESSAGE PROCESSOR “ZMIN_STD_MAIL_PROCESSOR”

ACTION PROFILE

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Condition Configuration

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ZMIN_STD_MAIL_REPORTER_MSG_CLO

Send mail to reporter when message close

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Configuration settings to message closer mail to reporter


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Thanks…Please try to send mail via ITSM Service Desk…

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2 Comments

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  1. Kiran Jay

    Hi,

    Great article. I am having some issues though – I have setup all these details. But the mail doesn’t get trigged in SOST.
    I see in the action log of the incident in UI, and find my action definition is Active (in yellow traffic light) but not processed with a green. What am I missing in this? Is there some setting I need to activate for my action definition?

    Cheers
    Kiran

    (0) 

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