Currently email monitoring is not delivered in a standard SAP delivered Technical Monitoring template. Below are the steps for setting up two custom metrics and one custom alert in Solution Manager Technical Monitoring for monitoring failed and queued email messages. Steps are based on a SolMan 7.1 SP14 system.
By default the SAPconnect data is not collected in CCMS. It must be enabled first so that it can be used in Solution Manager
1. Tx RZ21, under Methods, select Method definitions. Click Display Overview
2. Search for SAPconnect - create it if it doesn’t exist or edit the existing with the following
Name: SAPconnect
Description: Data Collection method for SAPconnect
Function Module: BCOMAL_SXDS
Parameters: Optional - refer to note 683974. The example below is based on monitoring two clients for email. our scenario we are interested in failed and queued messages going back a week.
CLIENT: Client(s) to be monitored.
MONITOR: W - Status Waiting, E - Status Error
ADDR_TYPES: INT - Email
STARTDAY_E: Number of days back to Monitor
3. Tx RZ20 > SAP CCMS Technical Expert Monitors > All Monitoring Contexts
4. Look for entry BusinessCommunication. If an entry exists:
Note: Anytime changes are made to the SAPconnect Method you need to Reset and Delete the Businss Communcation node.
5. To start the initial collections go to tx SCOT. Menu Utilities > Alert Monitor > Start Data Collection Method.
6. View the data collections from SCOT. Menu Utilities > Alert Monitor > Display. Select SAPConnect.
Note: Alternatively use tx RZ20 to view
Note: The collector will run automatically every 10 minutes. This can be viewed/updated in the properties
7. Verify the data in the collectors is correct. If the data is incorrect then the data sent to SolMan will also be incorrect. Sometimes the collectors need to run a few times before they are right - or they need to be deleted and recreated again.
1. Tx SM_WORKCENTER > SAP Solution Manager: Configuration > Technical Monitoring (System Monitoring)
2. Go to Step > Template Maintenance
3. In the Templates section Open up Technical System > Open the SAP ABAP Custom Template. Example below is RH1-SAP ABAP 7.10 and higher:
4. Switch to Edit Mode and open Expert Mode
1. Create Custom Metric
2. Enter the following values for Failed Email messages
Note: The Data Collector values are from the SAPconnect CCMS monitor and are case/space sensitive! For failed messages - SAPconnect Error
3. Create a second Metric for Queued Messages (SAPconnect Queue):
Note: Thresholds may need to be adjusted based on the frequency of your email send job.
Test the Metrics to confirm they are working as expected:
1. Create a Custom Alert with the following properties
Note: Select Do not Group Individual Occurrences so alerts are continually generated until the issue is resolved. This means an email will eventually come out when the email server comes back online.
2. Save and apply the configuration to the managed object.
3. Save and Apply and Activate:
The data should show up in Technical monitoring within 10 minutes.
Note: There will be some delay for data to reflect SOST - the collector in the managed system runs every 10 minutes and the collector in SolMan runs every 10 minutes.
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