Greetings BI Platform community,

I want to introduce the Open Beta phase of our exciting new Predictive Support Alerts offering from SAP Product Support.  For those of you that don’t know me, I have been in Support @ SAP (out of our Vancouver, Canada office) for over 17 years now and most of that time has been spent working with our BI Platform Customers and Partners.

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Over the last few years, SAP has been hard at work trying to evolve our support offerings and find new ways to assist our customers and accelerate the resolution time for what we classically refer to as Incidents.  One of our innovative new offerings is called “Predictive Support Alerts” (PSAs) and I am happy to be the program lead for this new offering.

So what are PSAs exactly?

From a high level, PSAs are essentially personalized alerts that are sent to you via email.  These alerts are based off of Landscape Reports that created using the BI Platform Support Tool that are sent to SAP Product Support from the tool itself.   SAP then analyses the landscape data that is uploaded and determines if any known issues are present in your environment.  If a known issue is discovered, you will receive a personalized email alert that tells you exactly how the issue affects you and most importantly, how to resolve it!

More details can be found at the below two links:

Wiki – Predictive Support Alerts Wiki

Blog – Call for BETA Participants (during the closed beta)

What is the Open Beta all about?

We did a closed beta with 12 customers/partners back in March/April.  This helped us uncover a few issues that we are currently working on.   These issues are documented in the above wiki and can be worked around for the most part.  We now want to open this program up to a wider audience before opening the flood gates so we can catch any other issues or suggestions that you may have.  So, we invite our SCN community members to participate in this open beta and provide your feedback.

How do you participate in the open beta?

To participate, you simply have to follow the steps below:

  1. Download the latest version of the (BIPST) BI Platform Support Tool  (completely free and a must have for all BI Administrators!)
  2. Configure your S-User/Email address in the BIPST (youTube video walkthrough – Publish to SAP Feature BIST v2 0 – YouTube)
  3. Publish at least 1 Landscape Report to SAP for analysis! – See above video or wiki for these steps
  4. Give Feedback to us via the sap_predictive_support_alerts@sap.com email address

That’s it.  As soon as you send us a report, you are entered in the program and will be eligible to receive these proactive alerts!

Note: One of the known issues right now is that some networks block the secure FTP protocol we currently use to upload these reports automatically.  If you get an error when trying to publish your reports, you can simply email to us directly instead by clicking this link:

     Email to SAP

We have tried to answer most of the frequently asked questions in the above mentioned Wiki page but by all means, if you have any questions about the PSA program, the BI Platform support tool, or the beta program, please do not hesitate to comment on this blog or email us @ sap_predictive_support_alerts@sap.com

Here is an example of the type of alerts you would receive.  Yours of course would be customized to include your environment details!

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Thanks!

Jb

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