SAP has simplified how we engage with customers and how we deliver services. One simplified service portfolio, under one services contract, delivers on SAP‘s commitment to speed our customers’ time to value, as well as facilitates success of their S/4HANA implementation, whether customer led, or with support from a partner or SAP Digital Business Services.
No matter which path applies, SAP has a structured four-phase approach:
Set the direction and expected engagement outcome. Articulate strategy and align on scope, timeline, resources and governance model.
Identify business process optimization and business model innovation opportunities through design thinking, workshops, and assessment tools. Develop business case, solution roadmap, individual migration and integration plan and execution framework.
Validation and executive readiness
Socialize and validate final recommendation, ensure customer buy-in, and deliver board-ready presentation. Support customer internal decision and funding process to finalize commercial discussion.
Ensure program delivery is on time, on budget, on value
Value delivery is not only the final step but also one of the most critical elements in this journey as it focuses on the organizational realization and technical implementation of SAP S/4HANA. It is the key element to deliver the results of the previous steps and to help assure the value outcome.
At SAPPHIRE NOW 2016 in Orlando SAP S/4HANA Value Assurance has been announced in the keynote of Bill McDermott.
The series of tiered service packages under SAP S/4HANA Value Assurance consolidate diverse services and embeds support into four distinct offerings by allowing customers the flexibility to choose their preferred level of tailored engagement experience. Whether starting as a net new implementation or digitizing an existing landscape, SAP and partners are available to help customers complete their journey to SAP S/4HANA successfully.
These service packages enable fast and effective support for implementations of SAP S/4HANA and provide a foundation for adopting future innovations.
Designed to help customers transform their businesses by providing guidance and facilitation during their transition to a digital platform, SAP’s Value Assurance offerings combine the expertise of SAP with the broader partner ecosystem, depending on how a customer chooses to implement.
No matter how our customers choose to transition, they will have a powerful opportunity to leverage trusted advisors to help them articulate a strategy, identify optimization and innovation opportunities, develop an execution framework, avoid potential pitfalls, customize their solution as needed, and obtain proactive support throughout their journey.
The new SAP S/4HANA Value Assurance service packages can help ensure a secure, efficient, and successful digital transformation. From planning and foundational implementation to end-to-end setup, service, and support, you can choose the level of service coverage and engagement for SAP S/4HANA that works best for you – wherever you are in your journey.